Regional Applications Engineer - Live Events

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

 

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

 

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

 

What will the work look like for me?

The Regional Applications Engineers role is truly cross-functional and provides an essential link between our corporate resources, services, sales, and our clients by assisting with specific customer requests. They work with project team members to optimize customer control systems. You will be expected to work through complex technical items, keeping internal and external groups aware of new product and site configuration information, project sales support, and selling our control system products & services.

 

The Regional Application Engineer role is bucketed into four main categories:

• 25% - Customer Support
• 30% - Sales - Control System/Upgrades/Services
• 25% - Project Sales Support
• 20% - Control System Optimization & Operations

Customer Support:

Act as an expert in control systems, explain best practices, and topic-specific assistance as needed. Build client relationships and manage those relationships to create trust and confidence, provide proactive support, and assist with escalated support for complex technical issues. Effectively function as a technical control system liaison between the client and Daktronics, especially product management. Assist services groups including account managers & tech support with customer inquiries regarding workflow or operation.

Apply market, production, and sports knowledge to ensure a positive customer experience.

 

AE Selling:

Sales of professional services or control system enhancements directly to our customers. These can include software, integrations, and custom services solutions. Additional sales opportunities include equipment sales of control system upgrades, Live Products, Clip Players, and Individual Control Components.

 

Project Sales Support:

Assisting internal customers (sales, project management/project team, control system specialist trainers, design & development, field service, and creative services) on new large-scale projects. Activities include presentations, demos, consulting, advising, pricing, installation support and preliminary designs for LED display control systems.

 

Control System Optimization & Operations:

Assist external customers to create the experience they desire for their audiences. Utilize technology and technique to help our customers achieve their vision and production goals. Function as an expert technical advisor, determine the client's needs, fill gaps with appropriate services and products to construct a Daktronics solution.

Support internal customers/services by ensuring a shared understanding of customer vision.

 

Where is this opportunity located? 

Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in the United States.

 

What are the pay and perks? 

The typical hiring range for this position is $80,000 to $120,000 annually. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. 

 

Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time.

Qualifications

To be considered for Regional Applications Engineer, we require the following:

• Bachelor’s degree in electronic engineering technology, computer engineering technology, technical management, or a technical or business field.
• You will be the Daktronics expert consultant with an in-depth understanding of Daktronics products’ capabilities, features, functions, and operation to best meet the customer’s vision. Product knowledge will include video systems, electronic message centers, LCD displays, direct view LED displays, and frontend control equipment for all product offeri