Senior Director, Technical Program Management

About the Role 

This role will be responsible for leading the TPMs that partner with the infrastructure platform engineering org.  This includes recruiting, onboarding, mentoring, and developing the strongest and most technical team of TPMs at Coupang.  Now and for the foreseeable future, a large percent of the company’s engineering roadmap is dedicated to projects and programs owned by the platform team to improve reliability and scalability of those platforms.  Thus, this position will be both challenging as well as a great opportunity to make a huge impact on the future success of the company.  This team has ownership of defining project scope and driving delivery & execution.  They will be deeply involved in cross team technical architecture and can take on a role in system design.  They will also constantly be meeting with tech customer across the business to better understand what the platform team needs to accomplish next to unlock the potential of Coupang’s engineering org.  You will be managing a team that is a catalyst that brings order to the chaos of some of the most critical programs at Coupang. 

Responsibilities 

• Partner with the VP of infrastructure engineering to plan and execute program strategy 
• Strong functional & technical system design ability 
• Able to dive deep into existing platform limitations and to consider those findings when thinking through the big problems of scalability and reliability faced by users of Coupang’s infra platform. 
• Develop solutions to improve productivity & efficiency for Coupang’s tech org 
• Strong blend of technical, business, and program management experience that enables clear and consistent communication across teams, project execution and great customer reach. 
• Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.  
• Strong problem-solving skills, analytical capabilities, and attention to detail
• Strong cultural change management experience 
• The team is based in both Seoul and US West coast (Seattle and Mountain View) so you’ll need to be flexible in your working schedule to accommodate evening hours as needed 
• Some travel (Once per quarter) to either Seoul, Mountain View or other office locations will be required. 

Who we are looking for: 

• 12+ Years of experience in managing engineering or TPM teams and designing large-scale or complex technical initiatives on shared infrastructure platforms 
• 5+ Years in building and improving common platforms including AWS cloud products, CI/CD tooling (Github, Circle CI, JFrog, EKS), messaging (Kafka), and storage (Redis, Cassandra, Aurora, MySQL) 
• Experience leading and mentoring TPM’s 
• Flexible, agile and fast learner 
• Excellent cross-group collaboration, outstanding verbal and written communication 
• Someone looking to make a large impact in their next role  

Pay & Benefits   

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. 

The base pay for this position ranges from $184,000/year in our lowest geographic market to $376,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits  

• Medical/Dental/Vision/Life, AD&D insurance  
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station 

General Description of Other Compensation  

 “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. 

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gen