Sr. Advisor, Customer and Market Insights U.S

Posting End Date:

June 26, 2025

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values.   

Our Customer & Market Insights (CMI) team is looking for a Customer & Market Insights Senior Advisor to join their dynamic and inclusive team. In this role, you will manage Enbridge Gas’ US customer satisfaction program and support market research projects in Ohio, Utah and North Carolina.

If you are a maestro in quantitative and qualitative research methods and design and have knowledge of the energy industry, or managing a large customer satisfaction program, we'd love to hear from you! Don't wait, apply today!!

Here’s what you will do:

• Design and implement market research projects, including quantitative surveys and qualitative studies such as focus groups, usability testing, and in-depth interviews (IDIs). A key focus will be setting up and managing Enbridge Gas’ Voice of Customer (VoC) program in the US, which includes managing daily online surveys.
• Manage all aspects of the research process, including research design, choice of methodology, vendor selection and the procurement process, project plan and project management, questionnaire/discussion guide design and development, analysis and reporting. This includes recommending the best course of action to meet the research objectives.
• Build and maintain relationships with clients and partners across the company to enhance business understanding and ensure that the research support is both relevant and practical.
• Assist in answering ad-hoc inquiries from internal clients. This often involves synthesizing and summarizing themes and insights from a variety of sources, including past primary research and secondary research.
• Collaborate with other members of the team to ensure that research findings from various studies are synthesized, and that lessons learned are shared across the team.
• Develop and maintain technical processes and procedures for the CMI team in the US.
• Participate in cross-functional projects where ongoing research support and consultation are required.

Who you are:

You have:

• Related Bachelor’s degree along with 6+ years of directly related experience. 
• Strong project management skills and a thorough understanding of the research process. 
• Proficiency with statistical analysis packages (e.g., SPSS). 
• Ability to extract insights from quantitative and qualitative data. 
• Strong writing skills.  
• Creative data visualization and reporting skills. 
• Ability to establish and maintain good client and vendor relationships. 
• Demonstrated ability to work collaboratively and independently with a strong sense of ownership and accountability.  

Preferred qualifications include:

• Experience working in a regulated environment. 
• Qualtrics Certification. 
• Market research training at the post-secondary level. 

Working Conditions:

• This role operates in a typical office environment, but occasional travel might be required.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.  Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.  Role requirements determi