Technical Support Engineer

 

 

JOB SPECIFICATION

 

 

Technical Support Engineer

 

COMPANY DESCRIPTION:

Steel Partners Holdings L.P. (NYSE: SPLP; www.steelpartners.com) is a publicly traded diversified global holding company that has significant interests in leading companies in various industries including diversified industrial products, energy, defense, banking, insurance, food products and services, oilfield services, sports, training, education, and the entertainment and lifestyle industries.

 

As long-term investors, Steel Partners has focused on enhancing value through the implementation of operational excellence, corporate strategic restructuring programs and other components of the Steel Partners culture - what we call “The Steel Way.” Together, Steel Partners businesses generate $3.4 billion in revenue and employ more than 13,000 people in 18 countries.

 

To find out more about the company, please visit www.SteelPartners.com.

 

HandyTube Corporation is a seamless specialty tubing manufacturer based in Camden, Delaware. As a premium manufacturer, HandyTube provides customer-specific solutions for the flow of gas, steam, and liquids in the most harsh and demanding environments. The Company’s process allows it to produce made-to-order, seamless, stainless steel and specialty alloy tubing ranging from one inch in diameter to finer than a human hair, and in continuous lengths that can exceed a mile. Dedicated to high-quality service and products. HandyTube’s highly experienced engineers provide expertise on new product development through continuous improvement and lean manufacturing and work successfully with customers globally to take products and projects from initial concept to full scale implementation.

 

Customers rely on the Company’s team of engineers to refine ideas, explore options, create new solutions, analyze values, and deliver on commitments.

 

To find out more about HandyTube, please visit www.handytube.com

 

Position

 

Key to delivering world class products to our customers is the ability to optimize the cost and efficiency of our manufacturing processes. Reporting to the Technical Director, the Technical Support Engineer is responsible for providing technical support; assigns and supervises project staff to installations/implementations; monitors deliverables to meet client needs regarding products/services. Responsible for supporting sales representatives by providing technical knowledge to clients and potential clients. Gathers client feedback and suggests new products/services or makes recommendations for improvements to existing products/services. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

 

 

Responsibilities

 

• Promote Safety as the Number One Priority of all HandyTube employees.
• Provide technical / processing support to operations staff.  This includes troubleshooting existing processes.
• Manage all aspects of new process development (NPD) programs.  This begins by working with the commercial team to determine needs of the customer, evaluating how HandyTube can meet these needs, gap analysis for equipment and processes, process development, preproduction trials, qualification trials and release to production.
• Support process optimization.  Determine ways to maximize capacity and minimize labor and material input.  This includes but is not limited to improving draw process, lubricants, tooling, cleaning process, consolidation of annealing cycles to maximize furnace loading.
• Interface with customers and HTC commercial team to support business development activities.
• Interface with customers and HTC quality to troubleshoot customer quality or performance concerns.
• Attend trade shows and staff HTC booth to support sales activities.
• Support customer visits and tours at HandyTube as well as visits to customer facilities
• Remain current on state-of-the-art tube proce