Technical Consultant/Senior Technical Consultant

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

 Salesforce is currently seeking multiple Technical Consultants to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.
 

Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. They also identify and proactively handle risk areas and contribute to seeing issues through to project completion.
 

YOUR IMPACT
 

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

• Become a highly certified and recognized Salesforce expert.

• Help clients consistently meet/exceed goals and metrics.

• Contribute to customer success through front and backend solution development and release management.

• Deliver high client satisfaction (CSAT).

• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.

• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.

• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.

• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

REQUIRED QUALIFICATIONS

• Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object oriented languages.

• Ability to analyze, design, and optimize business processes via technology and integration.

• Ability to support customers and project members in rationalising and deploying emerging technology.

• Ability to work independently and as part of a distributed team.

• Ability to learn new technologies as well as good presentation, communication and facilitation skills.

• Available to travel regionally and occasionally internationally depending on customer needs.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED 

• Experience with one or more of the following:

  • Experience with the Salesforce Platform and / or