Senior Operations Manager

<p>At Blacklane, we are looking for a Senior Operations Manager to join us in <strong>Rome or Milan</strong>, Italy, on a&nbsp;<strong>1-year fixed-term contract</strong>. In this role, you will scale operations across your designated European markets and help make us a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand dynamics, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Market Expansion for our Europe Cluster.</p> <h3 class="col-md-6 pull-left">YOUR CHALLENGE:</h3> <div class="col-md-6 pull-left"> <div class="border"> <ul> <li>Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.</li> <li>Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.</li> <li>Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.</li> <li>Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.</li> <li>Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.</li> <li>Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.</li> <li>Contribute to shaping the global supply strategy.</li> <li>Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.</li> <li>Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.</li> <li>Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.</li> <li>Build and maintain long-term strategic relationships with supply and corporate partners.</li> <li>Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.</li> <li>Work as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.</li> <li>Grow, lead, and develop the team managing the chauffeur supply side in the region.</li> <li>Build strong analytical and relationship management capabilities within your team.</li> <li>Enable clear data storytelling and perform