Senior Admissions Counselor-Enrollment Management

Market Range: 06

Hiring Salary: $19.67/Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Senior Admissions Operations Coordinator facilitates continued enrollment growth and application processing effectiveness. This position is responsible for the granular admissions operations of the assigned College(s), which includes creating the student records in the SIS (Banner), reviewing admission applications and workflows through technical integration with various software and technologies, analyzing applicants and data, providing streamlined communication with prospective students, and advising best practices in the field of the assigned College(s). The coordinator monitors daily reports to make data-informed recommendations to the Director and Associate Director of Admissions. This position also adheres to all federal, state, and local laws and statutes regarding graduate and professional program admissions and provides excellent customer service.

DUTIES AND RESPONSIBILITIES: 

1. Manages daily admissions counselor-related operation reporting for Enrollment Management software.
2. Assists college program administrators in obtaining pertinent information regarding applicant file review, admission committee processes, and admissions decisions.
3. Run scheduled and ad hoc reports or lists through the application review system as required to support admissions goals.
4. Collaborates with the offices of the Registrar and Financial Aid to enhance the student experience and deliver exceptional customer service.
5. Collaborates with Enrollment Management Business Analyst and Information Technology Services to review and update admissions and enrollment processes.
6. Serves as a subject matter expert for admissions application entry and admissions processing systems.
7. Trains admissions counselors to include application processes and cross-training.
8. Evaluates and inputs transfer coursework.
9. Assists in the creation of admissions communications.
10. Serves as lead verification official for other admissions counselors.
11. Participates in recruitment, orientation, and other student-centered events on behalf of the College(s) and UTHSC (on-site and off-site).
12. Performs other related duties as assigned. 

MINIMUM REQUIREMENTS:  

EDUCATION: Bachelor’s Degree. (TRANSCRIPT REQUIRED)

EXPERIENCE: One (1) year of experience as an admissions operations coordinator; OR a combination of related education and work experience to equal five (5) years. Prior experience managing applicant data from pre-enrollment to enrollment, extensive reporting, and customer service is required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Skilled with student information systems, document management, and admissions application technology.
• Knowledge of current admissions best practices.
• Ability to learn and apply new and updated processes.
• Knowledge of federal, state, and local admissions regulations.
• Ability to comm