General Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview 

The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and administrative departments.   They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a material impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.   The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.   

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.   Essential functions and Responsibilities: 
 Administrative: 

1. Serve as the liaison between the hotel and the Managing Director 
2. Manage expenditures from the annual operating and capital reserve budgets 
3. Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis 
4. Work with the Sales, Revenue and Food & Beverage teams to maximize revenue opportunities 
5. Review payroll records for appropriate personnel 
6. Implement policies and procedures involving severe weather, safety and fire, monitor and manage the guest billing and collection procedures including delinquency, suspension, etc. 
7. Responsible for planning, documenting, implementing and monitoring department training programs 
8. Accountable for the timely completion of any projects as requested 
9. Comply with hotel purchasing and invoice procedures 
10. Coordinate contract services relevant to specific areas of responsibility 
11. Develop a continuous five-year capital improvement plan for operations 
12. Ensure that all accounting standards are adhered to 
13. Implement and adhere to the company Standard Operating Procedures for all departments 
14. Maintain accurate records and files of hotel programs 

Communication: 

1. Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales 
2. Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor 
3. Ensure all calls and emails are answered in a courteous and professional manner 
4. Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days 
5. Initiate and maintain effective positive communication between guests and personnel 
6. Maintain an “Open Door” communication policy for personnel and guests 
7. Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances 
8. Organize and conduct staff meetings and one on ones with direct reports 

People: 

1. Responsible for interviewing, selecting, training, guiding and managing employees 
2. Ensure company recruiting and onboarding procedures are adhered to 
3. Ensure all employees are in appropriate uniform and attire for their scheduled shift 
4. Maintain an increased awareness of safety issues 
5. Maintain and monitor effective personnel relations in a supportive, confidential environment 
6. Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication 
7. Implement labor standards and tailor job description templates to the specific hotel 
8. Ensure development of a hotel-specific orient