Interface Analyst III - IT Business Info Systems - Full Time

Summary:

The Interface Analyst III is responsible for the secure and efficient data communication between applications and tools used across The Guthrie Clinic and with external business partners. They collaborate with the business, System Administrators and with the vendors to diagnose and troubleshoot issues that may arise with data communication between systems.  Additionally, they collaborate with the business, System Administrators, Project Managers and with vendors to develop and implement new/upgrade interfaces that leverages our current tools to improve workflow, reduce project costs and implementation time.    They monitor major Interface Engines used within The Guthrie Clinic to ensure the systems are operating at peak efficiency and oversees any updates or enhancements required by regulation or to support the business growth and data security standards.  They are responsible for monitoring incident queues and assigning delegates for work completion.  They adhere to documentation standards utilized by the Interface Team.  They work to ensure enough cross training is performed so that the Interface Team continues to offer consistent operational support for all interfaces managed by the Interface Team.   They can work independently on project tasks assigned.  They hold a leadership role among the Interface Team by overseeing projects and offer training & guidance to Level I & II Interface Analysts.  They can manage large interface projects and provide proper project status updates for all projects in flight. They are responsible for elevating identified critical issues or refer problems of unusual complexity to other teams or managers.  They will lead cross functional meetings (invitations, agendas, facilitate meeting discussions, ensure follow-ups, and provide minutes. Etc.) 

Experience:

• Five years of Interface Analyst Level I & 2 experience, including Bridges certification. 
• Must have been responsible for Interface tasks relating to a major application upgrades or deployment 
• Must be proficient in HL7 
• Work with end users and functional owners to review Bridges error queues and work to develop changes which reduces the amount of errors
• Must be experienced with Epics online documentation and to be able to review& update appropriate Nova notes pertaining to Bridge functionality 
• Must have led small interface related projects
• Five years of Interface Analyst experience with progressively receiving more responsibility and management skills 
• Must have led at least two large multi-system interface projects 
• Interoperability experience both internal to a network as well as external as a requirement.  

Skills:

• Basic knowledge of principles of software design and modification, basic computer skills, and a basic knowledge of MS Office suite.   
• Aptitude for details: demonstrates excellent verbal and written skills; able to mediate conflicts; self-starter; able to meet deadlines; and maintain meticulous documentation.
• Analytical skills to translate clinical workflow into the functional build process.
• Ability to effectively manage multiple tasks is essential. 
• Strong customer service and user support skills.
• Ability to work effectively as a member of a multidisciplinary team.
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to express opportunities for improvement and innovative ways to improve the use of the clinical systems supported
• Ability to teach computer applications to people with varying degrees of computer experience.
• Ability to facilitate complex workflow discussions and collaborate to conclusion.
• Ability to advocated on behalf of The Guthrie Clinic to the vendors and drive to solutions and feel comfortable escalating timely both internal as well as external with the vendor
• Ability to deliver presentations to a diverse group of key stakeholders and customers
• Ability to review system integration specifications and work with end users and vendors to develop and implement integration plans which support Guthrie’s needs. 
• Ability to oversee operational support for Interface Engines they are trained/certified on. 
• Ability to work independently.
• Ability to identify opportunities for process improvements and provide analysis and propose change and communicate strategies. 
• Leadership experience must be comfortable in a fast-paced environment, and be able to meet high-expectations under deadlines. 
• Ability to lead groups of clinicians including medical staff, nurses, and pharmacists—is preferred 
• Ability to develop and execute project presentations. 
• Proficient with Guthrie’s Project Management Tools 

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