ITOM Solutions Consultant (Virtual - US)

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

The Opportunity:
OpenText solutions create a measurable impact on customers’ business processes, they require a strategic and holistic view of the business since they can significantly impact a customer’s bottom line and contribute to the realization of their strategies. It is becoming increasingly important to demonstrate customer intimacy and stakeholder centricity in our execution.  

 

The ITOM Solution Consultant's mission is to drive increased sales by helping prospects understand the potential value of an investment in OpenText solutions and guide customers toward the realization of that value.

 

The Solution Consultant (SC) plays a key role in understanding the customer’s current IT ecosystem and strategy and building a holistic view of the OpenText solutions deployment as part of their digital transformation journey.

 

As a ITOM Solution Consultant you will be a valued member of the ITOM Enterprise team inside the Presales community, capable of managing multiple engagements in complex environments and collaborating with many different stakeholders. 

 

What You are Great at:

• Supporting corporate efforts to enable the sales teams and providing feedback about new developments in the field of IT Operations Management products (Enterprise Service Management, AIOPS, Observability, Network Operations, and Automation) and how recent trends and best practices can impact our business.
• Sales cycle from the discovery and qualification phase to the closing, ensuring internal alignment, and becoming a trusted advisor.
• Working with customers to provide a consensus-based solution that is scalable, adaptable, and in synchronization with ever-changing business needs.
• Collaberating closely with Account Executives to clearly communicate and sell the value and capability of OpenText’s™ IT Operations Management (ITOM) Products and Solutions.
• Developing technical demonstrations specific to customer requirements.
• Building and delivering proof of concepts.
• Assisting Account Executives in relationship management and developing technical sales information/tools.
• Interacting with Sales, Global Services, and Partners to create and finalize Solution offerings and initial Project delivery plans.
• Identifying potential opportunities based on known technical requirements of customers.
• Scoping, creating, and delivering custom software presentations and demonstrations and driving synergies from similar experiences.
• Researching and completing technical RFx responses. Participate in the final review of the RFx response. 
• Leading technical portions of design sessions. Document as-is and desired future state.
• Creating technical solution deliverables and delivering the presentation of the recommended solution. 
• Conducting the evaluation per POCs’ requirements, coordinate the efforts of additional team members, lead the execution of the Use Cases, present the findings, and reiterate solution benefits. 
• Analyzing data from various sources and synthesizing alternatives to create innovative solutions that will meet and evolve beyond current requirements.

 

What it Takes:

• 5+ years of experience in a presale role selling enterprise software to business users or C Level, preferably in a SaaS/Cloud environment and/or IT experience related to IT Operations. Infrastructure (e.g., HPE, Dell), Virtualization (i.e. VMware, Red Hat), and containerization technologies (i.e. Docker, Kubernetes). VMware or Microsoft certifications are a plus (MCSA, MCSE, VCA or VCP).
• Knowledge and experience with OpenText IT Operations Management offerings
• Certification in industry standard frameworks and/or best practices such as ITIL, eTOM, OSS/BSS, IT4IT, etc.
• Ability to build credible business cases, ROI/TCOs, and compelling proposals to our customers.
• Excellent understanding of the architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.
• Demonstrated understanding and certification of one or more (AWS / Google Cloud Platform /Azure).
• Solid face to face customer presentation skills.

  

 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal E