Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Production Support Specialist within PNC's Covenant Administration - Midland organization, you will be based in office within the PNC Midland footprint of Kansas City, Dallas, or Birmingham.

As an Operations Product Support Specialist within the Covenant Administration team, this individual will work with a team responsible for identifying, monitoring and enforcing commercial real estate loan covenants but primarily performing customized and complex financial tests. You will be expected to research loan documents and problem solve, perform financial testing and tenant monitoring tasks, assist in quality check the team’s work, participate in updating procedures, training, engagement and collaborating with other team managers as well as departments on key processes. The candidate must be comfortable having difficult conversations, excel in identifying resolutions, and be highly analytical.

Job Description

• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures