Sr. Business Process Improvement Specialist

POSITION SUMMARY

This role is responsible to identify, prioritize, develop, execute, and sustain effective system enhancements and process improvements that drive efficient sales and order entry functionality and productivity improvements.  For the entire sales process (Opportunity to Quote, Quote to Cash), this role should utilize Lean Six Sigma methodologies to improve CRM and CPQ and ERP Order Management functions with an understanding of the entire end-to-end process requirements.

This role will ensure that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, sales management, order coordinators, and other internal sales operation functions.

RESPONSIBILITIES

• Work with cross-functional teams to map current state processes, determine process improvements, install future state process and implement monitoring and control systems
• Apply Lean and Six Sigma tools and methodology to improve sales processes or solve customer problems by reducing cost/waste or improving quality and/or capability
• Assist in identifying and reducing "non-value added" sales activities
• Develop "standard work instructions" for each Sales Operations area
• Prepare and maintain "current" and "future" state value stream maps identifying waste and opportunities for improvement
• Work with IT teams to automate future state processes in CRM, CPQ and ERP systems to improve the customer experience
• Interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes
• Interview salesforce and customers to understand client issues and creatively apply solutions to real-world issues with world-class results
• Organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects
• Lead project teams to achieve and sustain improvement benefits
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor’s Degree (Engineering or Business) required
• Black Belt (trained or certified), with Master Black Belt certification preferred
• MBA and PMO certification preferred
• Excellent problem-solving abilities and capable of resolving contract and product issues.
• Excellent written and oral communication skills.

PREFERRED QUALIFICATIONS

• A minimum of 3 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement and / or System Administrator roles 
• Significant experiences with multiple CRM, CPQ and ERP systems (preferred)
• Experience in designing and implementing business requirements for new Sales Operations IT systems (preferred)
• Ability to interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes
• Working knowledge and proven application of the principles and philosophies of Lean Six Sigma (preferred)
• Ability to foster cross-team learning and team building skills
• Strong written and oral communication / presentations skills
• Work well in a team environment, with sound negotiation and issue resolution skills
• Strong customer focus - understand what drives customer satisfaction and prioritize customer needs
• Ability to identify root cause of problems and creatively problem solve

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

 

TIME TRAVEL REQUIRED

• 0%

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer th