Food & Beverage Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food and Beverage (F&B) Manager manages all aspects of operations for a variety of F&B outlets and catering activities in compliance with all applicable standards for food preparation, service and safety while ensuring guest satisfaction. This year-round, full-time position requires open schedule availability during peak season, including evenings, weekends and holidays. The ideal candidate will be a team player and an independent contributor to the overall success of the park.

We are currently looking for a:

 

Food & Beverage Manager

Roles & Responsibilities:

 

Roles & Responsibilities:

Supervisory Duties:

· Manage all aspects of the F&B team and any other assigned departments

· Lead by example, attitude, and as a representation of Story Land’s core values

· Act as an approachable mentor and coach to all assigned team members

· Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets

· Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

· Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

· Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

· Ensure that all required meal and other breaks are being given in accordance with New Hampshire law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Continuously evaluate current F&B operations; recommend and implement process improvements that will reduce costs, improve food quality and guest wait times, and improve employee satisfaction.

· Develop and implement programs to increase sales and profits.

· Ensure intense focus on food quality, customer service, standards, sanitation and safety, maintaining restaurant and food stand environments for inspection readiness at all times.

· Greet customers, assists with questions, and manages accurate transactions to provide an engaging customer experience

· Address employee and guest complaints and resolve these problems in accordance with all company policies and applicable laws/regulations.

· Oversee all aspects of kitchen and/or stand management including cost of sales, inventory control, purchasing, receiving and pricing.

· Prepare necessary reports, develop and reconcile budgets, analyze productivity, equipment and supply costs, etc.

· Effectively manage waste/spoilage.

· Develop and implement programs to increase sales and profits.

· Manage catering program, support special events and other group sales initiatives.

· Maintain facilities in compliance with local, state and federal codes and regulations, including OSHA, EPA and other pertinent and applicable regulatory bodies.

· Partner with County Health Department to ensure compliance with State and County Health codes.

· Escalate any safety, quality, or operations concerns to the proper channels of F&B or Park leadership

· All other duties as assigned by leadership

Education and Experience:

· High School diploma or equivalent

· Bachelor’s degree in Hospitality, Business Management, or related discipline preferred; Equivalent work experience will also be considered

· 3-5 years of previous work experience in a catering, food service, or restaurant role

· 3+ years of previous supervisory experience

· Previous amusement park, theme park, or waterpark experience highly desired

· Mus