Customer Support Intern

Overview:

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we’re looking forward to doing so much more. Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and we’re working to build something that matters. At Measurabl, the Customer Support Intern serves as the front line of support for clients to ensure satisfaction and accurate reporting. 

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed. 

Customer Support:

• Utilize support programs to track that client needs are being met in an efficient and timely manner
• Assist customers and internal CS members with various client tasks
• Upload and audit customers CDP/GRESB report portal  

Data Management:

• Upload client sustainability data to their account and ensure data is accurate
• Identity bugs that arise in data platforms
• Manage and validate all bulk upload templates
• Audit/Review and confirm data uploaded in Measurabl matches data provided
• Manually input customer data accurately and timely

Education & Experience:

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• Working experience in Excel
• High School Diploma or GED
• A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above

Supervisory Responsibility:

This job has no supervisory responsibilities

Compensation Range:

• $22.05/hr

Equal Employment Opportunity:

Measurabl, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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