GUCCI | Team Manager - Troy

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.  

You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.  

You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.  

Key Accountabilities 

Client Experience 

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality and elevated attitude. 

• Capture meaningful client data to build relationships to personalize prospect client development opportunities. 

• Effectively utilize various clienteling tools to drive client loyalty and acquisition.  

• Lead clienteling activities with your team and develop actions plans accordingly to reach clear goals and KPIs.  

• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.  

• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met. 

• Lead by example on the selling floor in embracing the Gucci selling ceremony. 

• Manage the clients' flow on the selling floor to ensure that everyone is addressed with exceptional service. 

• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship. 

• Model Gucci image through appropriate wardrobe and presence