Operations Manager

About Nabis
Nabis is the #1 Licensed Cannabis B2B Platform in the world with the largest portfolio of cannabis brands, supplying over 300 brands to 99% of California’s dispensaries and delivery services. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

Our team, backed by Y-Combinator and from a celebrity roster of tech executives, including Doordash cofounder Stanley Tang, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology with the ultimate goal of becoming the largest distributor of cannabis products in the world.

The Role

The Shift Manager, Fulfillment, reporting to the Warehouse Manager, is responsible for maintaining a complete understanding of Nabis’s central warehouse processes, along with the nuances of enterprise client relationships as it pertains to fulfillment. They are fully accountable to all KPIs for the shift divisions of their market. They must be exceptionally organized, process-oriented, and a master communicator. This person must be a charismatic leader who can coach supervisors and associates. An understanding of fulfillment processes and logistics software is required. This person must thrive in an environment of intense pressure, short deadlines, and ever-changing requirements.

The Shift Manager, Fulfillment is employed to organize, oversee, and strategize the daily fulfillment operations of their regional market. They will command a 30 + person team locally, leading fulfillment teams. This person is responsible for the seamless fulfillment of the local market to maintain contract SLAs and triage emergency disruptions. They will also work closely with other Nabis hubs and cross-functionally support the streamlining of all new & existing processes.

Responsibilities:

• Ensure the timely and accurate fulfillment of all orders
• Track and manage daily volume to ensure no disruption in SLA compliance
• Track and manage team performance and provide feedback and training to associates as needed
• Manage a large team while monitor and tracking team’s adherence to standard operating procedures (SOP)
• Forecast and monitor staffing needs and schedules of department associates
• Provide timely and professional communication to support other Nabis departments and external partner relationships
• Collaborate with all departments (including Central Op and People) to ensure regular and productive cross-department communication

KPIs

The Shift Manager, Fulfillment is accountable to KPIs within the following divisions of the Inventory department, including monthly reporting to the Warehouse Manager, and tiered engagement with KPIs at all team levels of the local operation (including regular supervisor reporting and regular and documented hourly employee KPI performance conversations). They will work with the Warehouse Manager to meet and progress the goals of each. They are to lead on institutions of tiered metrics of the organization and have a full understanding of how their metrics connect to company-wide, executive-level OKRs to individual associate-level performance.  KPI categories include but are not limited to:

• Time & Attendance
• Performance Management / Churn 
• Training / Succession
• Unit-Level Fulfillment DOTIF - Mispack
• Order-Level  Fulfillment DOTIF - Mispack
• Order-Level  Fulfillment DOTIF - Non-Terminals Fulfillment
• Fulfillment Cap Restriction 
• Fulfillment Units per Hour
• Schedules
• Timesheets
• Overtime

Desired Skills & Qualifications:

• High empathy, excellent communication skills, and an interest in working directly with a wide array of people
• Superior time management and organization
• Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup
• High EQ, low ego, and a willingness to do everything, including manual labor
• Delegation and project follow-up
• Meticulous and detail oriented
• 2+ years of experience within a warehouse or logistics setting
• 2+ years of experience managing a team of at least 30+ employees
• Adaptability and flexibility
• Familiarity with MS Office and various business software (e.g., ERP, CRM)
• Must be 21 years or older and must pass a background check
• Monday -- Friday on-site work availability 
• Experience in the Cannabis industry preferred
• Supply chain / data analysis training or the equivalent work experience
• Project management and quantitative analysis expertise

WHY YOU'LL LOVE WORKING AT NABIS!

• You'll wo