Customer Service Representative I

Description

Idaho Housing and Finance Association is seeking a Customer Service Representative I to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will:

• Respond timely and effectively to customer inquiries
• Assist with administration of single-family home loans
• Actively listen to customers and offer appropriate education and assistance
• Ensure the privacy and security of client information
• Redirect calls to appropriate agents, queues, or departments

Requirements

In this role you will need the following requirements:

• Ability to work independently, organize, prioritize, perform job responsibilities
• Ability to maintain excellent customer relations at all times

Preferred Qualifications:

• Call Center experience preferred
• 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred