Senior Technical Account Manager

About Moloco: 

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms. 

That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked #95 in the Inc. 5000 fastest-growing private companies for 2022. We ranked #91 among Deloitte’s 2021 Fast 500 and have been certified by 91% of the company via Great Places to Work. Check us out on Glassdoor and be sure to get an inside look at working at Moloco on Instagram, Twitter, and Youtube. 

Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, and Tokyo. 

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component to how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You'll Be Contributing to Moloco:

Moloco seeks an exceptional Senior Technical Account Manager(Sr. TAM) to join us in supporting a state-of-the-art advertising platform. You will be part of the Retail Media Platform (RMP) Customer Engineering team supporting the digital marketplace customers using RMP.

The Sr. TAM will be the point person for our strategic customers -- a trusted advisor and designated technical consultant for the customers running their ad business powered by the Moloco RMP. Not only limited to the basic roles of the TAM (bridging customers and our technology to accelerate the ad business of the customer), but the Sr. TAM also should design an effective and optimal way to support and solve the technical problems of the customer and ensure the satisfactory experience. While tackling challenging real-world problems, you will make a positive impact on leading digital marketplaces and their users.

What you’ll be working on:

• You'll own technical support, consulting, and guidance on best practices to grow the ad business of the customer. The Sr. TAM is also able to understand the core needs of the customer, and proactively deliver technical solutions to mitigate issues and risks.
• You'll manage, revise, and develop customer-related activities and processes such as incident management and response, planned maintenance, feature release processes, and change management.
• You'll collaborate with internal teams, including engineering, product management, business development, and data science to meet the customer's expectations and needs, identify possible opportunities and service expansion, and give inputs and customer feedback to improve our services.
• You're able to analyze data and bring insights to identify and mitigate performance issues. You're also able to build a process that will improve service performance and prevent possible quality issues.

Basic Requirements:

• 10+ years of work experience, with at least 5+ years of customer-facing solutions/integration engineering roles
• Computer science or equivalent technical background
• Good understanding of online service systems and businesses
• API-based technologies and public cloud services such as AWS, GCP, and Azure
• Team managing experience and process s