Territory Operations Manager

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
Wonolo is looking for an Operations Manager who wants to dive in headfirst and help launch a new initiative for a fast-growing startup making a difference for hundreds of thousands of workers across the US. Reporting to the Regional Head for the West Region, you will be focused on growing and retaining the Wonoloer community in the Dallas & Fort Worth market. 
We’re looking for someone with an entrepreneurial mindset and best-in-class problem-solving skills who can operate independently in a chaotic environment. In this role, you’ll be expected to own the supply side of one of Wonolo’s top markets and be the “boots on the ground”, serving as an expert on the local market and implementing strategies to grow and engage the local worker base. This is a unique opportunity to set the foundation of success for developing markets and to work with a top-notch team at Wonolo.
We welcome qualified candidates located anywhere in the Dallas/Fort Worth (DFW) area. This role will be fully remote in the DFW area.

What you'll do:

• Work with other Marketplace Team members to create, launch and refine processes that support a market’s supply-side (worker) growth
• Own your market’s budget, keeping ROI in mind for all of your initiatives
• Use data to playbook, execute and track operational processes that have been created
• Set a market timeline, as well as milestones and goals, for your initiatives and show progress towards your milestones
• Form relationships with community leaders and businesses to foster the development of Wonolo’s business
• Grow a community of passionate Wonoloers in your market
• Work with cross-functional stakeholders to find new customers and expand business with existing customers
• Hire and manage locally-based Operations Specialists, Operations Associates, and Customer On-Sites to support your initiatives

Who you are:

• 2-6 years of experience in consulting, finance, and/or operations
• You are an entrepreneur at heart, a self-motivated hustler, and able to operate independently with minimal oversight
• You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and whom to ask
• You are strong in data analysis and presenting data in a digestible way to support your decision-making
• You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
• You’re a patient teacher and have a passion for empowering others
• Experience and proficiency with Google Suite (Sheets, Slides, Docs, Forms)
• You demonstrate a commitment to advancing representation and inclusion

Nice to haves:

• Marketplace and/or startup experience is a strong plus
• Knowledge of SQL is a strong plus
• Some type of sales or customer-facing experience is a plus
• Experience with Iterable (or other communication and survey tools), Salesforce (or other CRM tools), and/or Looker (or other data analytics tools)

Pay range:

• The expected pay range for this position is $100,000-117,000 per year. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity and company bonus
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• Cell phone reimbursement and company laptop
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Retirement plans as well as life and disability insurance
• We encourage a healthy work-life balance and offer flexible