Platform Manager II - Clinical (Remote)

American Specialty Health Incorporated is seeking a Platform Manager II-Clinical to join our Product department. At American Specialty Health, we are committed to improving the health of our members, reducing the cost of care, and enhancing their experience. Our mission begins with empowering the teams behind the scenes. In this role, you will have a direct impact on enhancing the daily experiences of the people who drive our business. Reporting to the Chief Product Officer, you will lead with empathy, collaborate across departments, and contribute to refining our systems for better efficiency and effectiveness. If you are passionate about transforming complex systems into streamlined, functional solutions, we encourage you to apply.

The primary purpose of this position is to support the Clinical business by managing internal tools and platforms, ensuring alignment with company goals, productivity enhancement, and operational efficiency, while collaborating with product delivery teams and employing a systems thinking approach.

Remote Worker Guidelines

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

• Leads the discovery, documentation, and optimization of internal systems that support the clinical business, including enrollment, eligibility, reimbursements, member support workflows, and partner integrations.
• Identifies, manages, and prioritizes cross team priorities.
• Facilitates workshops and collaborative sessions with internal users to identify pain points and inefficiencies.
• Develops detailed process maps, user journeys, and documentation to align stakeholders and highlight opportunities for improvement.
• Translates insights into comprehensive product requirements, user stories, and acceptance criteria for engineering teams.
• Owns and prioritizes the internal platform backlog, focusing on initiatives that enhance frontline productivity and member/client satisfaction.
• Collaborates closely with engineering, user experience design, product ownership, operations, and compliance teams to ensure timely and high-quality delivery of platform enhancements.
• Defines and monitors success metrics related to tool adoption, process efficiency, and support team enablement.
• Serves as the subject matter expert for key internal applications within the clinical business ecosystem.
• Partners across different teams and departments as needed to coordinate delivery plans, testing, training and support.
• Partners closely with engineering, user experience, customer experience strategy, and design teams to ensure quality and consistency of experience.
• Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
• Drives the adoption of new tools and system enhancements through effective documentation, stakeholder training, and change management strategies.
• Communicates clearly and consistently across all levels of the organization, from frontline staff to executive leadership.
• Advocates for the importance of systems thinking and internal user experience throughout the organization.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, related field, or equivalent experience. If equivalent experience, high school diploma required.
• 3 years experience working as a Product Manager, Product Owner or Business Analyst required.
• Demonstrated experience in improving complex systems or internal platforms required.
• In-depth knowledge of agile process and principles. (High proficiency)
• Outstandi