Personal Shopper (51443)

Join HAC, Inc., Oklahoma's largest employee-owned grocery store, where our mission is to be A Great Place to Work, A Great Place to Shop, and A Great Place to Do Business. Our proposition statement is to be Fresh, Helpful, Affordable, and Convenient. We're dedicated to providing our customers with top-quality service and products, and we're looking for enthusiastic team members to help us achieve our goals and share our purpose to serve our communities.

Job Summary

As a Personal Shopper, you will play a vital role in ensuring our customers have a seamless shopping experience, whether they're picking up orders or receiving deliveries. This dual-role position encompasses the responsibilities of both a Picker and a Dispenser, requiring attention to detail, excellent customer service, and the ability to manage multiple tasks efficiently.

Picker Duties

• Order Fulfillment: Accurately shop and pack orders, handling up to three orders simultaneously while maintaining a rate of 100 items per hour.
• Substitution Management: Select appropriate substitutions for out-of-stock items and notify customers as needed, aiming for 95% pre-substitution accuracy and 99% post-substitution accuracy.
• Quality Control: Check expiration dates to ensure customers receive products with at least three days of freshness.
• Inventory Management: Manage out-of-stock items in the app and label orders with categories such as alcohol, fragile, and perishable.
• Order Staging: Organize and stage completed orders for easy retrieval and distribution.
• End of Shift Tasks: Clean and restock equipment, and re-shop any canceled orders.

Dispenser Duties

• Order Dispensing: Conduct a quality check on all orders, ensuring perishables have a minimum of three days of freshness and non-dated items meet our "Would you buy it?" standard.
• Customer Interaction: Greet customers warmly as they arrive for pickup. Verify orders and gather them from the staging area, ensuring all bag labels are scanned before dispensing.
• Efficient Service: Dispense orders promptly, with a target wait time of under three minutes.
• Customer Assistance: Discuss any substitutions or out-of-stock items with the customer and offer to load groceries into their vehicle, paying special attention to fragile, large, or heavy items.
• End of Shift Duties: Clean and organize the staging area, and follow up with any no-show customers via email or voicemail. Let them know their order will be held for the next day, and provide instructions for rescheduling pickup.

3rd Party Delivery

Delivery customers will be handled the same in-store.

Dispense Key Differences:

• Dispenser needs to perform a quality/hygiene check of the vehicle that will be transporting our customer’s orders.