Manager, People Operations

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. 

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. 
 
Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com. 

Please note, candidates located in San Francisco, CA, will be hybrid, working from our San Francisco office 3 times/week.

Role Scope: 

The Manager, People Operations is the operational backbone of the People Operations function. This role owns the design, execution, and continuous improvement of core people processes across the full employee lifecycle in a California-heavy, multi-state healthcare environment. The role ensures operational excellence, data integrity, compliance execution, and a consistent team member experience in a fast-growing startup environment. Additionally, this role will assist in the evolution of Habitat Health’s total rewards program, encompassing compensation, benefits, and rewards. 

• In partnership with the Sr. Director of People, create and lead scalable and innovative processes for onboarding, offboarding, job changes, and team member lifecycle processes in preparation for rapid growth. 

• Assist with policy creation, audit readiness, and compliance governance in a multi-state environment, with a heavy focus on California. 

• In partnership with Executive Directors and Clinical Leadership, create and optimize physician onboarding programs. 

• Manage outsourced vendors including home care providers, transportation vendors, and ancillary vendors offering LOA support, etc. 

• Monitor ever-changing employment laws in a multi-state environment and make recommendations for policy changes. 

• Owns the People Operations calendar to ensure we are prepared for key activities within the team (Open Enrollment, etc.). 

• Serves as the lead for annual Open Enrollment, working closely with benefit administrators, owning team member communications, ensuring system readiness, and maintaining benefits compliance across multi-state operations. 

• Assist with total rewards efforts including maintaining career architectures, pay ranges, and system implementations. 

• Partner with the People Operations Generalist to address complex team member questions and requests and maintain service-level expectations for People Operations. 

• Serve as a thought partner to team members and managers to navigate complex questions and interpretation of policies. 

Qualifications:  

• 5+ years of demonstrable people operations/HR experience within a fast-growing healthcare setting. 

• CA and multi-state employment law experience and building policies and handbooks. 

• Strong working knowledge of California employment fundamentals (wage/hour, leaves, recordkeeping, etc.) 

• Exceptional data analytics and reporting skills utilizing various HR Systems. 

• Hands-on experience with Rippling, Greenhouse Onboarding, and partnering with PEOs. 

• Owned end to end open enrollment processes and communications. 

• 15% travel to centers as needed.

 

Nice to have: 

• Experience scaling early-stage healthc