Risk & Policy Coordinator (Pre-Service Seasonal Staff)

TITLE: Risk and Policy Coordinator

TEAM: Pre-Service

APPLICATION DEADLINE: January 16, 2026, at 11:59 PM ET 

LOCATION: Flexible 

WHAT YOU’LL DO

As the Risk and Policy Coordinator, you play a critical role in supporting and executing components of our Pre-Service risk and policy systems. These systems are in place to ensure Corps and Staff Members meet the expectations we set for them in our policies and that we live into our commitments and promises to them. You will partner with Pre-Service teams, including regions, in an interdisciplinary way to steward the health & stability of our Pre-Service program, its impact, and individual well-being and sustainability. You will accomplish this by managing tracking systems, sending communications, connecting Staff Members to resources, helping to activate supports, and by collecting, analyzing, and organizing data to inform decision-making and key actions.

WHAT YOU’LL BE RESPONSIBLE FOR
 

Spring Training 

• Build an understanding of the Pre-Service program and the role of risk and policy in its success

• Build knowledge, and both technical and soft skills around risk and policy systems to ensure successful set-up and execution

• Complete required asynchronous trainings, and engage in regular synchronous, virtual training experiences starting the week of March 30th, including 1:1 check-ins and role-specific meetings 

• Work with the CMLD Risk and Policy team to test and finalize the setup of summer risk and policy systems, including processes to track compliance with Pre-Service risk and policy requirements, i.e., implementation of corps member disability accommodations, staff risk and policy training completion, etc. 

• Utilize and support others in their engagement with the above systems and structures needed to achieve outcomes

Corps Member Training & Practicum

• Manage all assigned Pre-Service CM cases via the Jira Service Management platform so that coaches and other key stakeholders receive timely guidance on next steps to address a CM situation and/or concern

• Manage relevant communications (in Pre-Service Staff Newsletter, Slack) from the CMLD Risk and Policy team

• Manage the gathering and reconciliation of risk and policy-related data and completion of analysis to support Pre-Service teams to proactively make strategic shifts as needed to activate resources for targeted support and to accelerate progress towards vision and goals

• Manage and execute components of day-to-day risk and policy work in our Pre-Service settings (virtual or in-person), which may include preparation and execution of summer CM retention strategies, supporting setup of attendance tracking and reconciliation system, collection of Practicum Contingency Plans, supporting CM disability accommodations, etc.

A WEEK IN THE LIFE

Over the course of any week, the Risk & Policy Coordinator will spend time:

• Supporting Risk & Policy staff to track communications, analyze and streamline data, and close cases across platforms (i.e., Slack, Case Management system in Jira, etc.)

  • Prioritizing and re-prioritizing work as needed to ensure capacity/attention is directed to support and troubleshoot hotspot moments throughout the summer

• Supporting other Pre-Service staff to address breaches and challenges in alignment with our policies via our CM Case Management system in Jira

• Interrogating systems and structures that we will put in front of staff and Corps Members 

• Consistently reflecting on one’s own mindsets and biases, and how that might be impacting decisions and actions

YOUR EXPERIENCE

Your areas of knowledge and expertise that matter most for this role (minimum qualifications): 

• Bachelor’s degree required

• At least 3 years of teaching, operations, and/or previous Institute or Pre-Service experience required 

• Excellent communication skills, with strong judgment about when to communicate, coupled with an ability to differentiate by audience and make complex information digestible and easy to follow

• Proficiency with Google Sheets/MS Excel, including basic formulas such as VLOOKUP, concatenate, etc.

• Consistently and carefully manages confidential information and provides human-centered support in all sensitive and challenging matters

• Adeptness with Zoom and other virtual platforms

• Ability to work occasional weekend or evening work hours required for Spring Training

BONUS (preferred qualifications)

• Experience with case manage