Customer Service Coordinator

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Job Description:

Ryder's shop operations run on trust, and the Customer Service Coordinator is the person who earns it every day. You'll be the connective tissue between customers, technicians, and the rental counter, keeping vehicles moving, communications clear, and parts on the shelf. If you're organized, personable, and energized by a fast-paced environment where no two days look alike, this role puts you at the center of the action.

Keep Customers in the Loop

• Be the friendly, reliable voice customers count on for scheduling, status updates, and issue resolution.
• Own communication protocols for preventive maintenance, breakdowns, and repair follow-up, so customers always know where things stand.
• Help drive Customer Satisfaction (CSI) scores through consistent, high-quality service.

Keep the Shop Running Smoothly

• Build and update the work planning sheet, creating repair order tasks that keep technicians productive.
• Review maintenance reports to proactively schedule PM, repair campaigns, and follow-up work.
• Partner with the rental counter on repair needs, substitute units, and vehicle wash turnaround.
• Coordinate outside repairs with vendors and customers, freeing up the management team to focus on shop operations.

Keep Parts Flowing

• Manage the full parts cycle: physical inventory, ordering, receiving, stocking, purchase orders, and invoicing.
• Recommend min-max inventory levels and help manage parts obsolescence.
• Process warranty and return shipments, and keep the parts room organized and shop-ready.

Keep the Details Covered

• Handle incoming shop calls with professionalism and a solutions mindset.
• Maintain vehicle maintenance files and shop clerical records.
• Process accounts payable and create repair orders for technicians.
• Take on other projects as they come up — variety is part of the job.

• A sharp eye for detail and a habit of following up until things are done.
• Strong organizational and time-management skills, with the ability to juggle multiple priorities.
• A self-starter mindset and the flexibility to thrive in a fast-paced, hands-on environment.
• A knack for building genuine, professional relationships with customers, peers, and leaders alike.
• Comfort working independently as well as part of a team.
• H.S. Diploma or GED.
• 1+ year of customer service experience, ideally with a track record of resolving issues effectively.
• Advanced computer skills, including spreadsheets and word processing software.

At Ryder, you'll join a team that keeps essential goods and services moving across the country. This role offers hands-on variety, real ownership of customer relationships, and a clear path to grow within shop and rental operations. If you like knowing your work directly keeps people, vehicles, and businesses on the road, you'll feel right at home here.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.

• Enhance branch productivity through effective work scheduling and planning.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required..

• Capable of multi-tasking, highly organized, with excellent time management skills, Required

• Flexibility to operate and self-driven to excel in a fast-paced environment , Required

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required

• Ability to work independently and as a member of a team, Required

Qualifications

• H.S. Diploma/GED, Required.

• 1 year or more in customer service or comparable experience with issues resolution, Required.

• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel

Yes

Job Category

Operations and Support

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work r