Service Supervisor - Field

Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/   Why Work For Us!   At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.  

Position Summary

The Field Service Supervisor is responsible for leading and supporting field service technicians to ensure safe, timely, and high-quality repair and maintenance of Caterpillar equipment at customer sites. This role oversees daily field operations, technician performance, and customer satisfaction while ensuring compliance with Fabick Cat and Caterpillar standards. 

 

Key Responsibilities

• Supervise and support field service technicians, including daily dispatch coordination, workload planning, and job prioritization.

• Ensure field repairs and maintenance are completed efficiently, safely, and in accordance with Caterpillar and Fabick Cat standards.

• Serve as a technical and leadership resource for field technicians, assisting with complex diagnostics and escalated issues

• Monitor technician productivity, quality of work, and response times.

• Enforce safety policies and procedures, including jobsite safety and compliance with customer site requirements.

• Coordinate with Service Management, Parts, and other departments to ensure technicians are properly equipped and supported.

• Review and approve field work orders for accuracy, completeness, and proper documentation.

• Address customer concerns related to field service work and support positive customer relationships. 

• Support technician development through coaching, training, and performance feedback. 

• Participate in hiring, onboarding, and performance management of field service staff. 

• Monitor field service efficiency, labor utilization, and rework trends to support service performance and profitability objectives

• Serve as the primary escalation point for complex or high-impact field service customer issues

• Ensure compliance with Caterpillar warranty, service reporting, and documentation requirements

• Support accurate time entry, job costing, and billing practices for field service work

 

 

Qualifications

Required Qualifications

• High school diploma or equivalent
• 3+ years of prior supervisory, lead technician, or team leadership experience in direct industry
• Experience supporting technicians across multiple job sites
• Strong customer service and relationship management skills
• Proficiency with service management systems and mobile service technology
• Strong communication, organizational, and leadership skills
• Valid driver’s license and ability to meet Fabick Cat driving requirements
• Ability to work safely and independently in field environments

Preferred Qualifications

• Technical or trade school education in diesel technology or related field
• 5+ years of prior supervisory, lead technician, or team leadership