DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Developmental Disabilities (DDD)
1400 West Washington Street, Phoenix, Arizona 85007

Salary: 85,000 - 92,600 

Grade: 26

Closing Date: August 4, 2026

Would you like to be part of an amazing team that makes Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Business Analyst Senior. The Senior Business Analyst is responsible for reviewing assigned business processes to identify and address operational, financial and technological risks, and to identify opportunities to improve efficiency and developing test plans to ensure appropriate test coverage based upon requirements per documented acceptance criteria. They are also responsible for the execution of the test cases and the documentation/tracking of software defects.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but not limited to:

• Provide leadership to team members & peers by collaborating w/others; articulating ideas & viewpoints to mgmt, peers & others; driving the resolution of issues; & holding self & team accountable for results. Coordinate & oversee the work of multiple Business Analysts for large, complex projects & provide functional expertise to developers during the design & construction phases of projects to implement solutions per requirements.
• Develop test plans/scenarios/cases/scripts & data for multiple or complex projects to ensure appropriate test coverage. Execute testing based upon documented test cases/scripts & ensure apps tested meet customer-defined business requirements. Conduct user acceptance testing w/end users to ensure the implemented solution meets expectations. Document & track software defects as well as issues w/performance & usability.
• Identify, evaluate, and document business needs and objectives, operational processes and procedures, problems and requirements. Understand the business case and gaps in the documented business process (as is vs. to be). Leverage understanding to document meaningful user acceptance criteria.
• Identify, recommend, and facilitate process design changes by conducting business and systems process analysis and design at a complex level – focusing on quality improvement, data management, and ways to increase adoption and customer satisfaction.
  

Knowledge in:

• Considerable working knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, software development, and quality assurance and testing tools and processes
• General knowledge of policies, procedures, programs and business goals
• Proficiency with Business Analysis Body of Knowledge (BABOK)
• Working on large-scale projects as well as handling day-to-day operational requests from the business
• Project management
• Data analysis – must have proficiency with SQL, Microsoft Excel