Date Opened: Thursday, October 16, 2025 12:00 AM

Close Date: Wednesday, October 29, 2025 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $23.00 - $24.52 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Douglas International Airport (CLT) Airside Operations is responsible for coordination and regulatory compliance with the Federal Aviation Administration (FAA) and other federal, state, and city government rules and regulations. Airside Operations is responsible for maintaining an active FAA Airport Operating Certificate under Part 139, as well as upholding the Airport Certification Manual approved by the FAA. Airside Operations Agents perform skilled work, including safety and security inspections of the ramp, vehicles, and terminal facilities and relaying emergency and non-emergency information. Operate and monitor communications equipment, such as radios, telephones. Primary function of Airside Operations Agents is to perform escorts, inspections, and respond to incidents in the AOA. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

•    Conducts vehicle escorts on the Non-Movement Area. Assist the Airport stakeholders and public as needed. Act decisively and exercise independent judgment within established rules, regulations and procedures, while operating at an exemplary level of safety.

•    Assists with federal programs to comply with FAA and TSA regulations that are required for commercial service airports. Enforce Airport established rules and regulations that govern the operation of the airfield and airport employees.  Interpret and adhere to all federal, state, and local regulations to ensure the safety and security of all persons and resources on airport property. 

•    Formulate comprehensive and concise communications in both oral and written form. Completes all required documentation. 

•    Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS/ICS structure. 

•    Support snow, wildlife and construction related duties. Completes all required Part 139 initial and recurrent training in a timely manner.

•    Assists other Airport Operations divisions with tasks as needed for continuity of operations. May be assigned to day-to-day Airport Operations duties as needed, 24/7/365 

•    Other duties as assigned. 

Knowledge of:
•    Skills to communicate clearly and effectively verbally in person, telephone, and two-way radio systems.
•    Skills to effectively organize data and prioritize resources during routine and special operations.
•    Ability to work autonomously and maintain structure in a varying schedule based on the needs of tenants and workload.
•    Ability to establish and maintain effective working relationships with internal and external stakeholders, representing CLT in a professional and positive manner.
•    Ability to effectively maintain a safe and functional airfield environment.
•    Ability to make quick, critical, and accurate decisions that align with governing authorities and Airport policies.

Skill in:
•    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships 
•    Performing a variety of duties, often changing from one task to another of a different nature
•    Performing basic mathematical functions such as addition, subtraction, multiplication, division, and ratios
•    Troubleshooting and problem-solving techniques
•    Providing excellent customer service
•    Organization and time management
•    Collaboration and teamwork

MINIMUM QUALIFICATIONS
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