Customer Support Associate (German Speaking - part time)

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

To continue our mission, we are looking for a Customer Support Associate for our German speaking customers. You can work either from our office in Hamburg or from your home office and will be responsible for monitoring, supporting, and assisting with questions from users regarding our numerous deliveries with our partners.

This position is a part-time role (32 hours a month), meaning you would work one day a week (8h) and approx. 4 days a month. The hourly salary is 13.50€

This position requires you to have a valid working and living permit!

Your main responsibilities are:

• Monitor daily deliveries as part of our Customer Support Team
• Support users of our delivery service and respond to calls, emails, or chats regarding questions or issues
• Document any issues and forward them accordingly
• Support the operational business
  

What’s in it for you?

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
• You can immerse yourself in the world of technology and innovation
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
• You’ll have endless opportunities to learn from our inspirational, talented team members across the globe

What we hope you’ll bring to the table: 

• Fluency in English and German (at least B2)
• Independent and quick working style with the ability to find solutions for new problems
• Interest and joy in working with technical and digital products
• Willingness for continuous development and learning
• Good communication skills in dealing with customers
• Self-organization and discipline

Want to learn more about our robots and our people? Get in touch and let’s have a chat! Also, have a sneak peek to our blog and discover more about us!