Deputy CEO, Chief Service Delivery Officer

Salary range is $140k to $450k, with a midpoint of $295k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE: 

Under the general direction of the Chief Executive Officer (CEO), the Deputy CEO, Chief Service Delivery Officer (DCEO), serves as an executive leader and key strategic partner to the CEO and CEO direct reports by leading the Service Delivery department. This role sets and executes the service delivery strategy for the Agency as a whole, ensuring that service operations, asset management, and passenger experience programs are implemented across the Agency. The DCEO oversees all Service Delivery divisions, which include Service Operations, Asset Management, and Passenger Experience. The individual in this role also serves as a member of the Agency’s Executive Cabinet, supporting the CEO and collaborating with the other DCEOs and Chief Officers to achieve the Agency’s mission and vision in alignment with its values. 

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. The selected candidate may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides vision and leadership for developing and implementing the Agency’s service delivery strategies in alignment with the Agency’s overall mission and goals.
• Leads the Agency in ensuring effective alignment of resources to the Agency’s mission and goals and assists with plan execution across the Agency in the areas of service operations, asset management and maintenance, and passenger experience.
• Serves as a member of the Agency Cabinet and collaborates and meets on a regular basis with Agency DCEOs.
• Represents the Agency on service operations, asset management and maintenance, and passenger experience matters to external stakeholders, including but not limited to the Board of Directors, King County Metro, Amtrack, and the general public. 
• Directs and manages all activities of the Service Delivery Department, composed of Service Operations, Asset Management, and Passenger Experience; works closely with division heads to accomplish department goals.
• Leads and conducts detailed reviews of service delivery enhancements and daily rider operations planning; advises the CEO on contentious issues and assists in the preparation and presentation to the Board of Directors; identifies opportunities for improvement and efficiencies in the department business practices; maintains awareness of new transit trends and developments; and ensures each department maintains compliance with all current and applicable state and federal laws and agency policies.
• Acts on the behalf of the CEO in reviewing and approving/signing purchasing requisitions, personnel actions, contracts, inter-local agreements for operations and maintenance, claim settlements on