Senior Partner Success Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play.

We are looking for a highly motivated partner success strategy and operations professional to support our growing Alliances & Channel Ecosystem (ACE) partner success team in efforts to accelerate and scale the success of our partner business. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.

Primary Focus

• Drive Executive & Cross-Functional Alignment on Partner Readiness for Product Release Updates.
• Develop partner selection strategy & capacity planning for new product training
• Drive and track proper capacity training for new product launches.
• Assess Partner feedback on product release readiness 
• Continuously improve partner communications strategy on release readiness updates 
• Act as a conduit across Alliances & Channels org on Partner Practice Strategy including practice gap prioritization

Qualifications

In order to be successful in this role: 

• Professional experience in strategy, analytics, operations, or program management is required.
• Values operational excellence and drives rigor in operational reporting, business processes, and governance
• Exceptional problem-solving skills: demonstrated ability to structure complex problems and develop solutions 
• Exceptional presentation skills as well as written and verbal communications skills 
• Comfortable challenging the status quo and proposing improvements or new ways of working 
• Effective at building consensus and influencing others by building trust-based relationships 
• Experience with Tableau, Power-BI, or other data visualization tools is a must

For positions in California (outside of the Bay Area), we offer a base pay of $98,500 - $162,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consi