Sr. Manager, Operations, Mon-Fri 7:00 AM-4:30 PM

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Operations coordinates and oversees the day-to-day management of several departments at Macy’s. They manage daily activities and develop both short- and long-term strategic plans to ensure that facility and organizational goals are achieved. This individual also performs other necessary duties as required. 

What You Will Do

• Provide shift leadership to achieve departmental KPI goals and customer service levels by ensuring that individual and team productivity rates meet quality expectations
• Ensure departments meet or exceed performance requirements in safety, shortage control, cost management, quality, processing standards, flexibility, reliability, customer service, and execution of plans
• Manage and develop the team to promote individual growth and performance excellence, conduct performance reviews, and ensure regular counseling and coaching
• Continuously analyze work processes to identify optimization opportunities and implement process improvements
• Foster a highly motivated team and a positive work culture committed to delivering superior customer service
• Review analyses of activities, costs, operations, and forecasts to assess departmental progress toward goals and objectives
• Ensure all standard operating procedures (SOPs) are followed and understood, maintaining high inventory accuracy and shortage control
• Maintain consistent, thorough, and timely communication with subordinates, peers, and senior management
• Provide a safe work environment for staff by developing and enforcing safe work practices and ensuring compliance with safety programs
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Demonstrate regular, dependable attendance and punctuality

Skills You Will Need

Operations Leadership: Proven ability to lead a team with a clear vision and strategy, focusing on results, driving change, and developing personnel. 

Communication Skills: Excellent written and verbal communication skills for effective interaction with subordinates, peers, and senior management. 

Analytical Skills: Proficiency in basic math functions (addition, subtraction, multiplication, division) and strong analytical capabilities to assess operations and performance. 

Industry Knowledge: Understanding of warehouse management and supply chain/logistics trends to inform decision-making. 

Problem Solving: Creative problem-solving skills and innovative approaches to address complex issues in a fast-paced environment. 

Process Improvement: Ability to analyze work processes, identify optimization opportunities, and implement effective process improvements. 

Team Development: Experience in managing and developing teams to promote individual growth and performance excellence. 

Technical Skills: Familiarity with data management tools (e.g., Excel, Access) to manage and analyze operational data. 

Facility Start-Up Experience: Experience in facility start-up is preferred, enhancing operational readiness and effectiveness. 

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. 
  • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
  • May involve reaching above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment