Dealer Account Manager

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.  For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine.  Fueled by best-in-class data and innovative technology we help businesses and consumers make smarter decisions and create a better tomorrow.

Job Description

Experian Automotive is growing! We are in need of Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. This role will be assigned a territory of automotive dealer or dealer group accounts and will be responsible for managing, retaining, and expanding our account base.

Key Responsibilities:

• Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
• Daily proactive client engagement through outbound dialing to ensure clients are utilizing our products, obtaining value, and satisfied with our service
• Manage and respond to dealer requests and inquiries regarding product utilization, contract and billing questions, customer disputes, and cancellations
• Coordinate internal resources to ensure client requests are satisfied in a timely fashion
• Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end users
• Retain accounts by negotiating contract renewals
• Sell into assigned account base following a proven sales process
• Present additional Experian product offerings that will help dealers meet their goals and objectives
• Maintain customer contact database and sales/retention processes
• Collect and present “voice of customer” feedback to product team for product improvement opportunities
• Collaborate and team with peers, including internal and external business partners
• Attend trade shows and offsite client meetings as needed

Qualifications

• Bachelor’s Degree or equivalent experience within automotive retail or SAAS
• 2 year of sales, account management, or customer service experience within automotive retail or SAAS
• Experience within high touch “outbound call center” environment
• Experience solving complex customer problems with positive outcomes
• Excellent oral and written communication skills
• V-suite level servicing and contract negotiation experience preferred
• Experience with proven sales or account management methodology
• Self-starter, strong personality, and ability to network
• Effective presentation skills
• Proven track record of sales or account management success
• Proficient with standard CRM’s and Microsoft Office Products
• Ability to travel when needed, up to 10%

Additional Information

All your information will be kept confidential according to EEO guidelines. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe. 

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI