Technical Product Manager

As a Technical Product Manager focused on Insurance Billing, you’ll lead the development, enhancement, and operational success of the Billing modules within our insurance policy technology platforms, with a strong emphasis on Duck Creek Billing. 

You’ll partner closely with Business Owners, Engineering, Design, Finance, and Operations to deliver scalable, compliant, and customer-centric billing and payments capabilities. This role requires deep domain expertise in P&C insurance billing workflows, strong technical fluency, and proven experience owning product outcomes in a Duck Creek environment. 

Ready to get in the driver’s seat? Join us!

What You’ll Do 

Product Strategy & Roadmap 

• Own the product vision and roadmap for Insurance Billing, aligning business objectives with platform capabilities and technical constraints. 

• Drive prioritization across features, enhancements, regulatory needs, defect remediation, and modernization efforts. 

• Evaluate vendor capabilities, Duck Creek roadmap items, and emerging billing/payment technologies to inform product strategy. 

Billing Domain Ownership 

• Serve as the product expert for Duck Creek Billing, including invoicing, payment processing, adjustments, refunds, write-offs, and delinquency workflows. 

• Partner with Finance, Accounting, and Operations to ensure billing functionality supports downstream financial processes and reporting. 

• Ensure compliance with insurance regulations, billing standards, and audit requirements across states and products. 

Requirements & Feature Development 

• Translate complex billing business requirements into clear, developer-ready features, and acceptance criteria, grounded in Duck Creek configuration and extension patterns. 

• Lead discovery with internal users and SMEs to identify billing pain points and validate solutions. 

• Define integration requirements between Duck Creek Billing and payment gateways, general ledger systems, customer portals, and downstream platforms. 

Backlog & Delivery Management 

• Own and groom the billing backlog, balancing new capabilities, enhancements, and technical debt. 

• Work closely with Engineering and QA throughout design, build, testing, and release to ensure high-quality delivery. 

• Actively participate in sprint planning, grooming, demos, and retrospectives. 

Technical Alignment 

• Ensure billing solutions are designed in alignment with Duck Creek best practices, architectural standards, and enterprise integration patterns. 

• Partner with both the business and engineering to assess tradeoffs between configuration vs customization within Duck Creek Billing. 

• Stay current on Duck Creek product updates, release notes, and platform capabilities. 

User Experience & Adoption 

• Advocate for intuitive billing experiences for both internal users and policyholders. 

• Support change management, documentation, and training to ensure successful rollout and adoption of billing features. 

Performance & Metrics 

• Define and track KPIs related to billing accuracy, payment success rates, cycle times, operational efficiency, and customer impact. 

• Use data and insights to inform prioritizat