Senior Application Analyst

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.<br/>Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.<br/>Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.<br/><br/><br/>*The ability to be able to speak and write in German and English is a must for this role*<br/><br/>About the Opportunity<br/>Due to growing demand of our HCM application our Support Team is growing. Our employees are fun, intelligent, team oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing?<br/><br/>What you’ll get to do<br/>This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role! In this highly collaborative and fast paced environment, the Application Analyst delivers business-to-business application support to Dayforce’s customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer support experience.<br/><br/>Because you are part MacGyver and part Sherlock Holmes, you will combine your strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. You will provide rapid (think Usain Bolt) responses and resolution to complex customer incidents and your clients will consistently praise your ability to provide them with regular and timely incident updates. You will have the opportunity to further improve our ability to support our customers by contributing to the support knowledgebase, as well as play a part in the improvement of our application by reproduce and meticulously documenting software defects.<br/>You will demonstrate initiative, agility and follow through on areas of responsibility, by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.<br/><br/>Skills/Experience We Value<br/> • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields, or equivalent experience<br/> • Be able to speak and write in German and English is a must for this role<br/> • Proficiency with SQL and relational database systems<br/> • 2+ years of technical support experience for human resource management software in any of the following: HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting applications<br/> • Strong analytical and abstract reasoning skills to quickly identify problems and potential solutions<br/> • Superior communication, organizational, and problem-solving skills<br/> • Proficiency in Microsoft Office<br/> • Experience with software in a SaaS/cloud environment, particularly with HRIS systems Experience with the following applications: Salesforce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce (preferred)<br/> • Knowledge of common human resource management (HCM) processes<br/><br/>What would make you really stand out<br/> • Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications<br/> • Product certification in payroll/HCM<br/> • Experience with Payroll Legislation<br/> • Experience with APIs or other Software Integration Technologies<br/> • Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server)<br/> • Familiar with structured data formats such as JSON, XML and CSV<br/><br/><br/>What’s in it for you<br/>Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.<br/>We encourage individuals to apply based on their passions.<br/>Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.<br/>With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just