Billing Analyst

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Billing Analyst applies developing professional expertise to support the end-to-end billing process with a focus on accuracy, consistency, and timeliness. This role is responsible for executing core billing activities, including contract review, data validation, and invoice generation, while resolving routine discrepancies. The Billing Analyst collaborates with internal stakeholders to ensure billing aligns with contractual terms and company policies. This role also works with external customers to resolve billing and invoice questions and disputes. Work is performed with moderate independence within established procedures, with opportunities to improve processes and data quality.

Key Responsibilities & Duties:

•  Execute monthly billing processes by preparing, reviewing, and issuing invoices in alignment with contractual terms and billing schedules

• Review client contracts by extracting key billing terms and validating alignment with system configurations and invoicing outputs

• Reconcile billing data by comparing multiple data sources and identifying discrepancies requiring correction

• Investigate billing variances by analyzing changes in usage, pricing, or contract terms and documenting findings

• Maintain subscription and milestone billing schedules by accurately entering and updating billing information in systems

• Generate and validate reseller and third-party billing files by ensuring alignment with contractual agreements and transaction data

• Support resolution of billing issues by researching discrepancies and coordinating with internal teams to implement corrections

• Process credit memos by validating supporting documentation and ensuring proper approvals and system entry

• Collaborate with cross-functional teams by obtaining required inputs and clarifying billing-related questions

• Support external customers by assisting with billing inquiries and invoice disputes

• Ensure data integrity by reviewing inputs and outputs across billing systems and identifying inconsistencies

• Maintain billing documentation by organizing contracts, workpapers, and supporting analysis for audit readiness

• Follow established accounting policies and procedures by applying internal controls and compliance standards

• Identify process inefficiencies by providing feedback and suggesting incremental improvements

• Respond to internal and external inquiries by providing clear and timely billing information

• Assist with reporting and analysis by preparing basic billing reports and summaries for review

Qualifications:

• 1–3 years of experience in billing, accounts receivable, or related finance operations roles with exposure to contract-based or subscription billing environments.

• Basic understanding of billing processes and accounts receivable principle