Inside Sales Center Assistant Manager

Description

Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer:

• An Award-Winning Work Environment – Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and the Orlando Sentinel!
• Paid Time Off & Six Paid Holidays
• Health, Dental, Vision, & Life Insurance
• Opportunities for Professional Growth & Advancement
• Salary: $60,000yr + Monthly Performance Bonus
• Schedule: Wednesday - Sunday 10AM – 7PM (Full Time)

The Inside Sales Center Assistant Manager supervises the Inside Sales Center and assists the Center Manager with all managing aspects of the facility

Responsibilities:

• Lead the team in a positive manner, ensuring all guidelines and expectations are being met
• Strive to meet individual goals as well as departmental goals set by the VP of Marketing
• Motivate the team on a daily basis to remain consistent in their performance and delight the customer each step of the way
• Ensure that the appointment calendar and all slots are full and we are capitalizing on all opportunities based on a 70% capacity goal each day
• Review all appointments for accuracy and ensure the proper process is followed
• Assist with taking on escalated calls to avoid any further issues
• Continue to assist in the receiving of inbound calls including sales leads and calls from current and previous customers, as needed
• May be required to place outbound calls to potential clients and previous customer, as to assist in the generating of new leads
• Conduct one on one meetings with agents on a monthly basis to provide positive as well as constructive feedback to help them grow in their role
• Adopt company core values and exemplify them in daily tasks and interactions both internally and externally
• Stay abreast of industry changes and developments to ensure the call center is operating at peak efficiency
• Assist with interviewing and hiring new call center staff

Requirements

• At least 3-5yrs of Call Center/Customer Service Experience
• At least 1-2yrs of Supervisory or Leadership Experience
• Prior Track Record of Successful Team Management and Development is Preferred
• Excellent knowledge of communication techniques and customer service best practices
• Strong teaching abilities and mentoring skills
• Good communication, interpersonal, and conflict-resolution skills
• Ability to provide leadership to personnel in a fast-paced and stressful work environment
• Working knowledge of call center software and systems (ACD, IVR, etc.)
• Ability to work well under pressure and meet deadlines
• Ability to analyze data and maintain up-to-date knowledge of call center products and services

**Must be willing to undergo a criminal background check**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leav