Analyst/Sr Analyst, Menu Planning (Culinary Partnerships and Projects)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role serves as a key owner to develop, implement, and manage culinary partnerships across airport lounge and inflight menus. The position is responsible for driving innovation, ensuring operational readiness, and enhancing the customer experience through thoughtful menu design partnerships and execution in both lounges and inflight. The ideal candidate will blend culinary insight with hospitality and ability to elevate our customers dining experiences.
• This job is a member of the Customer Experience group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead and influence culinary partnerships across inflight dining and airport lounges, partnering with internal and external stakeholders to deliver differentiated menus and beverage programs for Admiral Clubs, Flagship Dining, and all cabins
• Manage complex cross functional initiatives focused on refreshing and enhancing inflight service elements, including service ware and onboard presentation
• Utilize a data driven approach to decision making and generate innovative solutions based on customer feedback to elevate the customer experience. 
• Monitor and report on the competitive landscape to ensure offerings remain aligned with or exceed industry standards. 
• Collaborate with internal and external partners, including catering partner design chefs, suppliers, and Premium Guest Services and Inflight teams to develop new and existing menu concepts and recipes. 
• Own culinary development program management and create customer focused solutions.
• Lead presentations with internal leaders, catering partners and suppliers for redesigns, product changes, menu launches and customer experience initiatives.
• Liaison between all stakeholders (Premium Guest Services, Catering Operations, Distributors, Finance, Airports, Procurement, Service Delivery, Suppliers, etc.) to ensure seamless execution of current and new menus. 
• Manage internal menu specifications, customer-facing content, and other administrative tasks.  
• Analyze customer feedback, flight attendant reports, sales data, and culinary trends to identify opportunities for improvement. 
• Investigate product and menu-related issues and support the development and solution implementation. 
• Interface with all levels of management within American Airlines and with external suppliers.
• Develop and deliver high-impact presentations to support strategic decisions and business initiatives. 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree, or equivalent hospitality experience
• 3 + years’ experience in culinary design, front of the house or menu development and execution
• 3+ years of proven multi team collaboration experience with ability to lead, organize and prioritize projects with internal and external teams
• Ability to travel internationally and domestically as needed
• Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills

Preferred Qualifications- Education & Prior Job Experience

• ​Knowledge of market / industry trends related to food & beverage
• High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook and Powerpoint
• Ability to adapt and understand software and systems
• Ability to have a high level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease    
• Ability to be highly creative and analytical, with demonstrated problem-solving and decision-making skills
• Ability to identify and drive creati