Salesforce Business Analyst

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

 

 

SALESFORCE BUSINESS ANALYST - HEALTH CLOUD

 

Position Description / Duties:

 

• Gather and refine requirements for the creation of functional and technical design.

• Construct and Write Epics and User Stories • Conduct and lead requirements and solution design workshops.

• Drive discovery conversations with our clients’ IT staff and business stakeholders.

• Author design and configuration specifications based on client business and technical requirements.

• Define process, create, and maintain workflow and related documentation

• Evaluate client processes and technologies for the purpose of innovation and improvement.

• Develop and maintain requirements documentation including Requirements Traceability Matrix

• Provide configuration expertise for validation and testing.

• Work with client user groups to identify and set priorities for future innovation.

• Advise and guide clients towards best practices in Salesforce configuration, workflow, customization and data validation.

• Participate in pre-sales efforts and strategic project planning as required.

• Mentor and train, formally and informally, lesser experienced resources.

• Develop project-specific training material.

• Create and execute Functional Test Scripts

• Conduct training sessions.

 

Required Experience:

 

• Five plus years in dedicated Business Analyst role on CRM consulting and implementation engagements.

• Five plus years of experience as a dedicated Salesforce Business Analyst experience

• Three plus years’ experience as a Business Analyst on a Salesforce Health Cloud project.

• Demonstrated experience with both Provider and Payer modules.

• Extensive understanding of Health Cloud, including Care coordination, Care programs and Utilization Management.

• Minimum four years of experience within the Healthcare industry.

• Extensive understanding of HIPAA compliance requirements.

• Deep understanding of Salesforce technical requirements, system configuration, user requirements / documentation and all related policies and procedures.

• Experience with business case definition, requirements writing / review and flow and process diagramming.

• Knowledge of APEX, VisualForce and Lightning development.

• Experience with Software Development Life Cycle methodologies and best practices

• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP • Strong documentation, prioritization, and training skills.

• Excellent customer interface, analytical and problem-solving skills.

• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

• Strong experience working on Agile projects. • Ability to interact within all levels of an organization including C-Suite level.

• Knowledge of database design and data migrations.

• Strong knowledge of SDLC methodologies and processes.

• Excellent communication, presentation, and interpersonal skills.

• Bachelor's degree in computer science, related field, or business.

• Salesforce Certification(s)

• Health Industry background

• Telephony experience

• Experience providing configuration expertise for validation and testing

• Experience designing SFDC configurations and creating configuration specifications

 

Desired Experience:

 

• Great analytical, critical thinking and problem-solving skills

• Superior negotiation skills

• Adaptable and capable of working in a fast-paced environment

• Resourcefulness and ability to decisive creative solutions to problems

• Familiarity with technology systems to gather data problem solve

• Excellent leadership skills

 

Eagle Creek, an Eviden business, is an Equal Opportunity/Affirmative Action Employer.

 

 

Let’s grow together.