Associate Patient Service Specialist - Williamson County Primary Care Clinics

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Wmson Primary Care N Non-Clin

Job Summary:

Provides service to patients before, during or post appointment with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication.

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This position will float between 10 different clinics in Williamson County, including:

• Brentwood Primary Care

• Brentwood Shoppes

• Edward Curd Lane

• Westhaven

• Nolensville

• Spring Hill

Position Hours

Monday - Friday

Days

Department Summary

Primary Care providers serve as a trusted partner in patients’ overall health and wellness, delivering comprehensive, continuous care for individuals across all stages of life. Through both in-person and virtual care options, providers establish lasting relationships with patients, offering preventive care, annual wellness screenings, health education, chronic disease management, and coordination of care across specialties when needed. This role supports the diagnosis, treatment, and ongoing management of a wide range of acute and chronic conditions, including asthma, chronic bronchitis, chronic pain, dementia, depression, joint injuries and pain, and diabetes. Providers work collaboratively to ensure accessible, patient-centered care while promoting long-term health outcomes and wellness.

KEY RESPONSIBILITIES

• Conducts patient check-in and check-out.
• Manages and maintains reception area and welcome tablets; Impacts patient’s MHAV engagement.
• Schedules appointments through clinical communication or direct request and effectively communicates to patients.
• Provides excellent customer service and recovers service through de-escalation with guidance.
• Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
• Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
• Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
• Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines. 
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
• PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional gr