R&D Program Manager

Team Description

Come join our Pendo R&D Program Management team. We have a team of 12 PGMs located globally in Israel, Sheffield and US (Raleigh). This opportunity will be supporting our Analytics squad within  our Engage Pillar in the Global R&D Program Management team as a trusted partner who identifies challenges, collaborates and facilitates the most effective solution. We are committed to creating a cohesive working environment that is effective, transparent and motivating resulting in incremental customer value.

As an R&D Program Manager at Pendo you'll play a meaningful role leading cross-functional initiatives/projects, responsible for squad team leadership, scrum teams, and coordinating efforts to achieve a business goal.  Accountable for setting goals, and managing risks of initiatives from beginning to end, ensuring a better workflow and more effective communication within Analytics squad, while creating a clear and transparent plan so everyone can win together.  Program manager responsibilities are organizing all of the key stakeholders and body of related work into a common product area within our Pendo Analytics squad, and/or scrum team structure so we can execute in the best way.

 

Role Responsibilities 

• Work closely with Pendo squad leadership and key partners to ensure alignment with strategic objectives
• Follow, coach, and advocate Pendo’s end-to-end product development lifecycle process
• Drive execution through highly effective communication and reporting using our internal tool (Airtable)
• Understands the basic and advanced agile methodologies and knows how to apply them from knowledge and experience that fits Pendo
• Oversee Analytics squad R&D scrum team(s) for completion of the roadmap, risk management, communication plan, go-to-market activities in partnership with Product Marketing), manage deliverables, and hold people accountable to ensure business goals are met, and cross-functional alignment
• Lead and facilitate key stakeholder meetings such as; squad/scrum team leadership syncs, initiative kickoffs, go-to-market kickoffs, agile ceremonies; such as retrospectives
• Provide transparency & awareness around issues, risks, metrics, health of squad/project etc. on an ongoing basis

 

Minimum Qualifications 

• A Bachelor’s or equivalent work experience
• Must be self driven in a fast-paced environment
• Thorough understanding of project/program management techniques and methods
• Knowledge of basic and/or advanced agile methodologies
• Exceptional skills in leadership, communication, time management, facilitation, and organization
  
  

Preferred Qualifications 

• Technical background 
• Analytics background a plus
• Professional (PSM) or Certified Scrum Master (CSM) Certification 
• Strong customer service experience
• Experience using Airtable (preferred) tool for reporting

 

Pendo Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

 

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

 

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

 

Compensation 

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in:

Raleigh, NC - USD $95,000 - $125,000

Individual pay rate decisions, including offers made within and over the exp