Assistant Manager Product Sales/Scan

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary: 

The Assistant Manager oversees a team selling and processing Ski and Snowboard School lessons in addition to lift tickets, season passes and summer activities. Additionally, the Assistant Manager ensures the team provides the highest quality guest and employee experience throughout Park City Mountain. 

 

Job Specifications:

• Starting Wage: $52,000.00 - $60,905.42
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

 

Job Responsibilities:

• Product Sales Management – Fully understand Ski & Snowboard School, Activities, Ticket and Season Pass offerings. Proactively communicates regarding dynamic pricing and product selections.
• Arrival Experience - Work directly with Ski & Snowboard School, Vail Resorts Retail & Rental, and Guest Services in order to enhance and continuously improve guest arrival experience.
• Guest Service – Anticipate and exceed guest expectations and provide all guests with an Experience of a Lifetime. Assist with monitoring Guest Experience (GX) feedback and follow up as necessary.
• Employee Management – Hire, train and schedule staff; understand and uphold the goals and expectations of each position; coach and discipline when needed. Create a positive culture of Employee Engagement.
• Lead Development – Cultivate cohesive team of leads to manage pod locations and staff; ensure leads provide consistent performance management and utilize all evaluation tools. Provide guidance and development for all employees to ensure their success.
• Team Accountability – Assist with the creation, management and monitoring of department protocols and key performance indicators including guest data capture, purchase process and mobile fulfillment.
• Financial Management – Manage staff schedule and labor to business needs and budget. Monitor supply levels and ensure supplies are ordered within budget.
• Assist corporate IT development team in testing and implementing POS software upgrades. Facilitate product setup and proper functionality with Business & Product Solutions.
• Contribute to safety culture, messaging and metrics; ensure locations are safe for employees and guests.
• Ensures team complies with Vail Resorts policies regarding cash/credit card handling, audit, opening/closing, bank vault and all other sales transactions. 
• Utilize all aspects of Vail Resorts’ Computer Systems including Guest Connect, PeopleSoft, Direct Connect and SuccessFactors.
• Collaborate with the PSS Management Team to ensure a One PSS exp