People and Culture Generalist

Job Type Full-time Description

  

For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides the operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow.  While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

The ideal candidate will be enthusiastic and energetic about payroll. This individual will exercise a high level of integrity with highly sensitive, confidential information. The People and Culture Generalist is responsible for fostering a positive work environment by driving employee engagement initiatives, supporting organizational culture, and effectively managing employee relations. This role also oversees the performance review process, ensuring alignment with organizational goals and employee development needs. The People and Culture Generalist partners with managers and employees to address workplace concerns, ensure compliance with policies and employment laws, and enhance overall employee satisfaction and productivity. This position will demonstrate a high level of integrity, and a proactive approach to customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Complete all internal Bank training as assigned and required.
• Exhibit the ability and desire to embrace and enhance the Company culture.
• Collaborate with the Chief Human Resources Officer to develop and implement programs to promote employee engagement, satisfaction, and retention.
• Conduct surveys, focus groups, and feedback sessions to gather employee input and identify areas for improvement.
• Review results of employee engagement survey; contribute to discussions to improve workplace.
• Collaborate with Chief Human Resources Officer on the design and execute recognition programs and team-building activities.
• Track and analyze employee relations trends, engagement metrics, and performance review data to identify patterns and recommend solutions.
• Support Diversity, Equity, and Inclusion (DEI) strategies to cultivate an inclusive and supportive workplace culture.
• Be an active member of the DEI Council.

Employee Relations

• Act as the primary point of contact for employee relations issues, providing guidance, support, and resolution in a timely and effective manner.
• Provide counseling, support and advice to managers for appropriate resolution of employee relation issues (discipline, conflict resolution, terminations, etc.) and enhance employee engagement
• Investigate and resolve employee concerns and complaints, ensuring fairness, consistency, and adherence to company policies and applicable employment laws.
• Provide coaching and counsel to managers on handling employee performance, disciplinary actions, and workplace issues.
• Maintain accurate documentation of employee relations matters, ensuring compliance and confidentiality.

Performance Review Management

• Manage the annual performance review process, ensuring consistency, fairness, and alignment with organizational goals.
• Manage the new hire review process, including sending reviews to managers, track for completion and provide Final Approval for HR.
• Partner with managers to provide guidance on setting measurable goals, delivering constructive feedback, and developing employee growth plans.
• Monitor the completion of performance reviews and provide training or tools to support effective evaluation practices.
• Analyze performance data to identify trends and recommend strategies to enhance productivity and engagement.

General 

• Conduct New Hire Orientation
• Administer exit interviews 
• Ensure consistent application and communication of company policies, procedures, and practices.
• Stay current with federal, state, and local employment laws and regulations, ensuring compliance in all HR practices.
• Provide guidance and training to managers and employees on HR policies and procedures.
• Prepare reports and presentations for leadership on employee relations, engagement, and performance review outcomes.
• Adhere to the Bank’s p