Senior Manager II, Workflow Services Center

 

Senior Manager II, Workflow Services Center 

Profile

The Senior Manager II, Workflow Services Center, leads a team of Specialists who support both pre‑sales activities and sales closure across the Ricoh Services portfolio. This role serves as a strategic partner to Sales, driving pipeline development through close and acting as a key revenue driver for Ricoh’s service offerings.

This leader aligns their team with multiple sales groups to coordinate activities, qualify opportunities, support pursuit strategies, and provide knowledge transfer across the organization. The position is responsible for ensuring sales representatives fully understand customer business and technology needs, properly document those requirements, and develop compelling solutions that address the client’s desired business outcomes.

Job Responsibilities

• Provide leadership across the Ricoh client engagement process for all services offerings.
• Partner with Sales to build pipeline and identify new opportunities within mid‑market and enterprise accounts.
• Direct team activities to ensure achievement of sales targets.
• Coach, mentor, and manage a team of service sales subject‑matter experts.
• Lead recruiting, goal‑setting, performance management, and ongoing development of team members.
• Participate in customer strategy planning and collaborate across business functions to build comprehensive strategic account plans.
• Oversee the team in developing and writing Statements of Work.
• Manage efforts to expand service pipeline within existing accounts beyond current offerings.
• Quote services in CPQ.
• Oversee, progress, and close service transition pipeline opportunities while Standard Solutions are being developed.
• Strengthen team’s overall business acumen beyond technical demonstrations.
• Develop reporting to help account managers identify future opportunities.
• Manage and optimize RISE utilization.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of sales experience in a SaaS or BPO environment.
• 5–7 years of sales management experience.

Knowledge, Skills, and Abilities

• Deep understanding of the full Ricoh Services portfolio.
• Expertise in integrating technologies into client workflows.
• Strong solution‑based and outcome‑based selling skills, with the ability to position Ricoh’s portfolio to support targeted client outcomes.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.