Director, Claims - Field Property (Southeastern Region)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The selected individual must reside in the respective territory:

Territory: Arkansas, Mississippi, Alabama, Tennessee, Georgia, South Carolina, North Carolina, Virginia, Florida

Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the territory. 

This is a field based role and comes with a company vehicle (personal use, gas and maintenance included). Travel is a requirement of the role (20-25%)

Ideal Candidates will have:

- Leadership experience equivalent to or above the Director level

- Experience leading field based team

- Experience leading a team of 50+ associates

- 10+ years of Property Claims handling

- Litigation experience preferred

- Complex Claims experience preferred

PLEASE NOTE that CAT duty is a requirement of this role

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

(Internal Use Only) Compensation Grade: H3

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Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Director, you'll drive claims performance for a property claims unit within a geographic territory. We'll count on you to assure compliance and successfully balance adjusted loss expense, loss cost and customer satisfaction.

Job Description

Key Responsibilities:

• Manages the claims processes consistently within property claims and a geographic location. Coordinates efforts with other claims functions such as quality assurance, claims legal, subrogation, fraud, service centers, claims technical and claims staff support.

• Develops and implements new solutions and operational processes to ensure optimization and compliance with established company metrics, government standards and regulations.

• Formulates, communicates and implements quality work standards. Monitors progress and resolves any identified issues. Suggests possible improvements in execution.

• Ensures the best use of organization's resources by assisting with the development and implementation of the organization's strategic plans, projects and initiatives.

• Coordinates cross-claims and cross-functional issues with Claims Directors for other lines of business and leaders. Handles select administrative functions.

• Evaluates existing operational plans to ensure growth and feasibility and makes appropriate adjustments to assist organizational movement toward future success.

• Formulates and coordinates corporate, organizational and regional plans and develops measurable long-range goals and objectives.

• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

• Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.

• Supervises associate management, including performance, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Typically reports to Claims Associate Vice President. Direct and indirect reports include Claims Managers, Associate Claims Directors, and/or Claims Specialists.

Typical Skills and Experiences: