Inside Sales Representative, Healthcare & Life Sciences

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

At Talkdesk, we are #All In – Work, Win, and Celebrate Together. As Inside Sales Representatives, your mission is to drive revenue growth, deliver exceptional customer outcomes, and collaborate with partners, teammates, and customers to create long-term value. Success means hitting quota, building sustainable pipeline, and strengthening customer relationships while embodying Talkdesk’s culture of integrity, teamwork, and continuous improvement.

Role Overview

The Inside Sales Representative drives revenue expansion within Talkdesk's existing customer base by selling CXA (Customer Experience Automation) to long-tail Commercial and Enterprise accounts. 

This role pairs proactive outbound sales execution with strategic account management to identify, develop, and scale emerging customers with significant untapped growth potential

Mission: Accelerate CXA adoption across the install base while maintaining strong customer relationships and delivering predictable, quota-carrying revenue.

Key Responsibilities

Outbound Sales & Pipeline Generation

• Execute targeted outbound campaigns to drive CXA awareness and adoption across assigned accounts
• Conduct discovery calls to identify business challenges, use cases, and expansion opportunities
• Qualify and develop opportunities from initial contact through closed-won
• Maintain consistent outreach cadence to keep accounts engaged between renewal cycles

Account Ownership & Health Management

• Own the day-to-day relationship for all ISR-assigned accounts
• Monitor product usage, engagement signals, and account health indicators
• Identify risk factors and proactively address concerns before they impact renewals
• Maintain pristine CRM hygiene with accurate account data, activity logging, and pipeline forecasting

Cross-Functional Partnership

• Collaborate with Commercial AEs and Enterprise AEs to ensure seamless account transitions and coverage when deals are identified over 50K in ACV. 
• Partner with Manila renewal and support teams to align on account status and customer needs
• Collaborate with SEs and post sales teams to advance sales cycles and understand the customer 360 degree relationship
• Share customer insights, competitive intelligence, and product feedback with Marketing, Product, and Leadership

Quota Performance & Productivity

• Achieve or exceed quarterly and annual ACV quota tied to Net Revenue Expansion (NRE)
• Operate at ~5X OTE productivity benchmark
• Use FY26 YTD performance data to optimize territory strategy and prioritization
• Build sustainable pipeline coverage (minimum 3-4X quota) to ensure predictable attainment

What Success Looks Like

In Your First 90 Days:

• Ramp on CXA product knowledge, value propositions, and competitive positioning
• Complete 50+ outbound touchpoints per week across assigned accounts
• Run 5 successful first customer meetings per week, while maintaining customer follow up mee