VP of Revenue Operations

See yourself at Twilio

Join the team as our next VP of Revenue Operations.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job - 

We are looking for an executive in revenue strategy and operations to oversee operations for revenue-oriented functions of the Twilio Data and Applications (TDA) business unit. This global role will provide leadership, direction and execution of the strategic vision of sales methodologies, key processes, technology and the delivery of solution related content/training as well as providing productivity based improvements to the frontline sales teams. You will tackle high priority initiatives critical to scaling TDA, including go-to-market strategy, metrics, processes, and operations. As the leader, you will help set the direction for growing the market leading Customer Data Platform (CDP) solution.  The position will report to the President of Twilio Data & Applications.

This position requires exceptional communication skills and a high aptitude for leading through change. Organizational influence skills and the ability to think strategically and lead cross-disciplinary teams.  The right candidate will have a proven track record of scaling sales organizations and systematically improving operational effectiveness.  

Twilio is looking for the rare leader who lives the Twilio Magic and is able to combine strategic, analytical, big-picture thinking with the ability to drive detailed, operational excellence. This leader must have relevant experience in high-growth and high-scale software or infrastructure environments, and be able to solve new, complex problems from first principles. The right candidate must have a proven track record in building, and managing a world-class global sales or field operations team, with strong domain knowledge around sales processes and metrics.

Responsibilities

In this role, you’ll:

• Own and set the vision for the Revenue Operations function, fostering a culture of collaboration and data-driven decision making, prioritizing an achievable roadmap for each team
• Partner with other executives to formulate and communicate overall go-to-market strategy, both direct and indirect
• Provide GTM teams operational support, including but not limited to annual planning, forecasting, pipeline management, quota & territory management, capacity management, compensation planning, and customer health measurement
• Partner with sales leaders to understand their business, identify knowledge and skills gaps, conduct on-going needs assessments, and deliver targeted programs in coordination with Sales, Marketing, Product, Support and Operations leadership teams
• Be heavily metrics driven: build a robust analytics function that provides comprehensive data backed insights on the business 
• Lead projects focused on process definition and refinement, systems implementation, data infrastructure and value-added analytics
• Ensure the right sales enablement is delivered for both new hires and existing customer-facing employees. Monitor, measure, and report sales effectiveness, efficiency and results. 
• Experiment often:  define success criteria and diligently track performance

• Proactively identify and drive continuous improvements in operational processes and practices across Twilio Data & Applications BU.
• Drive strategic projects with senior leaders across the business such as:  developing commercialization models for new products, customer funnel conversion analysis, annual strategy and operational planning processes.
• Ensure cross-functional alignment with go-to-market

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting