Supervisor, Technical Training

Responsible for developing and delivering technical training for Electric Meter Technicians and Lab Technicians including classroom and hands-on instruction. Supports AMI project training in EMA and WMA, evaluates tools and equipment, updates procedures, conducts quality audits, and certifies field employees.

Key Responsibilities:

• Design and conduct technical training sessions for Revenue Metering personnel
• Utilize both theoretical and practical instructional approaches
• Support field and meter lab employee training, including AMI project initiatives in EMA and WMA
• Participate in the evaluation and testing of new tools, materials, and equipment
• Maintain and revise standards and procedures to reflect current best practices
• Conduct quality assurance audits to ensure compliance and performance
• Oversee supervision evaluations and certification of field employees

Essential Functions: 

• Works with field personnel and supervisors to analyze job tasks and current field performance to determine training needs and program content.
• Effectively implements training programs, assessments, and employee evaluations .
• Supervises, directs and instructs trainees during classroom, hands-on training assignments.
• Evaluates performance during training and follows up on students learning through field visits, observations and refresher training.
• Incorporates new procedures and new equipment into training programs.
• Develops and maintains annual training schedules and communicates schedules to stakeholders as necessary

Qualifications:

Technical Knowledge/Skill: 

• Requires knowledge of utility revenue metering design, operations, maintenance, and construction principles and practices, safety standards and business processes. 
• Excellent communication skills, ability to present theory and concepts, as well as hands-on technical instruction with clarity, confidence and enthusiasm. 
• Requires leadership and coaching abilities. 
• Ability to use PC desktop applications (e.g. Microsoft Word & Excel). 
• Working knowledge of labor contracts.

Education:              

• Bachelor’s Degree in Engineering, Business Administration, related discipline or equivalent experience 

Experience:         

• Five (5) plus years of experience in Transmission, Distribution and/or Field Service design and/or installation, servicing customers and supervising employees           

#LI-JB1 

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor