Customer Success Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

Bloomreach is seeking a Customer Success Manager to lead customers through digital experience transformation, with a primary focus on our Search and Merchandising capabilities within Bloomreach. You will drive meaningful impact to our customers’ businesses by improving their eCommerce experience, elevating how shoppers discover and engage with products, and serving as a strategic partner to digital, merchandising, and eCommerce leaders on the forefront of AI in product discovery and merchandising.

As a Customer Success Manager, you will partner with customer leadership and delivery teams to drive a program of change, from envisioning the art of the possible to executing a roadmap that leverages AI-powered search and merchandising to deliver business value. You will collaborate closely with customers and internal Bloomreach teams – Account Management, Product, Technical Services, Business Services, Support – to educate customers on the potential of Bloomreach, translate that potential into measurable eCommerce outcomes, and ensure they are getting the newest ideas and best value from our platform while feeding their ideas and questions back into our product development.

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role, along with a passion for eCommerce, comfort driving change, and excitement about working at the forefront of AI in search and merchandising. 

While we are open to seeing candidates across the United States, we are ideally looking for someone located in the Mountain or Pacific timezones, as a large swath of your customer base will be located on the West Coast.

What you'll do: 

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
• Establish yourself as a trusted advisor to customer teams and internal account teams
• Own the customer satisfaction and value demonstration in strategic accounts

What you'll bring:

• 2–4 years of experience in eCommerce, digital merchandising, or onsite product discovery/search, ideally with hands‑on work using an internal or third‑party Search provider.
• 2+ years of experience with digital experience or commerce technologies (e.g., eCommerce platforms, merchandising, analytics); strong retail/eCommerce business acumen and Search familiarity preferred. Customer Success experience is a plus.
• Analytical and comfortable identifying stories within raw data
• Demonstrated enthusiasm for AI – either prior experience leveraging AI-driven tools or a clear eagerness to learn and apply AI to drive measurable change and impact.
• Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving environment
• Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.
• Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.
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