Principal Application Engineer (SRE)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Have you ever wondered what’s behind Discover Card’s award-winning customer experience? Our Card Portfolio group owns dozens of cardmember experiences, from setting up your account on Discover.com for the first time to adding your Discover Card to your phone (and much more). This group is committed to building new and more efficient ways for our Cardmembers to use our products.

This is where you come in. We need a Principal Application Reliability Engineer who’s seeking an opportunity to make a positive impact. You will partner with teams to identify and fix inefficiencies to solve system reliability and performance opportunities. Some examples include reviewing availability expectations, addressing performance issues, uncovering observability gaps, leading problem management, and driving capacity planning. You will actively manage risk and customer-impacting issues within the day-to-day role and ensure product leaders are aware.

Responsibilities

• Consult teams and provide hands-on training to teams in observability, incident management and reliability best practices.
• Includes defining SLOs\SLAs\SLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, logging standards, conducting fragility & performance testing, etc.
• Review product journeys and reliability practices on regular interval to enforce best practices.
• Periodically pair/mob program with the teams to help build reliability thinking.
• Lead failure point discussions, chaos testing and family level capacity management.
• Responsible for family level application reliability and resiliency
• Leverage metrics and scorecards to better drive site reliability adoption in the product areas
• Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLO\SLA targets)
• Ensure automated delivery for all family level products.
• Ensure proper level of documentation exists.
• Drive SRE community discussions, share wins and failures with Discover SRE community of practice. 

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelors – Computer Science or related
• 6+ Years -- Information Technology, (Software) Engineering, or related
• Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale

Preferred Qualifications

• 3+ years in a SRE or DevOps role
• Experience with DevOps tools, processes, and culture
• Extensive experience leading customer facing systems in a mission critical environment
• Advanced experience with programming and/or scripting languages (Python, Java, bash)
• In depth knowledge on application development landscape - Java, Rest API, design patterns and CI/CD.
• Extensive experience with monitoring and observability tools/technologies (i.e., Grafana, Kibana, Datadog, AppDynamics)
• Creation of standardized monitoring dashboards in cloud platforms for proactive monitoring of application and infrastructure health
• In-depth knowledge of Non-functional requirements (NFR’s) including pressure/chaos testing, performance, and penetration testing
• Reliability best practices in the cloud native environment
• Operational Readiness strategies and best practices

#LI-DD1

Compensation:

The base pay for this position generally ranges between $101,500.00 to $171,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of bene