Senior Operations Manager (Swipe)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Swipe has partnered with major payment networks to enable individuals access to a full fiat channel for card payments through its licensed partner in the EU, MENA and LaTAM jurisdictions. Our mission is to enable customers to create crypto fiat card programs.  It connects millions of customers to link their fiat/crypto wallet to Visa/Mastercard Schemes for online/offline payment. 
As a FinTech start-up, Swipe is committed to comply with applicable legal and regulatory requirements as we operate and expand our business globally. We are now looking for an experienced Senior Operation Manager - Disputes to join and strengthen the compliance program. The successful candidate should be an individual who is familiar and passionate about the FinTech industry and knowledgeable in developing and refining customized Compliance products and processes. 

Responsibilities

• Supervise a team of risk operation analyst, manage customer complaints, develop effective communication to  ensure appropriate policies, frameworks, trainings and controls exist that satisfies internal and external stakeholder’s needs
• Help resolve customer complaints in a timely manner and continually enhance dispute process with the issuing partners 
• Ensure continuity of the business and prepare Weekly/Monthly report in a timely manner
• Lead Dispute Operation team and define goals , success metrics for the team members
• Suggest UX improvements and assist in the resolution

Requirements

• A fast learner with  5-8  years of relevant working experience
• Expertise in working with products and business teams to unlock growth opportunities and managing financial crimes risk 
• Experienced in Risk, fraud and Operation Excellence 
• Experienced  working in a fast-paced, high-growth fintech environment
• At least 3-5 years experience of managing a team of junior analysts
• An analytical mindset to decision-making. You are analytical, objective and skilled at using metrics to drive decisions
• A strong sense of ownership, who can not only identify a problem but work with partners execute a solution.

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
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